Account Manager / Site Manager -- Jones Lang LaSalle Property Consultants Pte Ltd -- Xi’an
Jones Lang LaSalle (NYSE:JLL) is a professional services firm specializing in real estate. The firm offers integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying or investing in real estate. With 2009 global revenue of USD2.5 billion, Jones Lang LaSalle serves clients in 60 countries from 750 locations worldwide, including 180 corporate offices. The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 1.4 billion square feet worldwide. LaSalle Investment Management, the company’s investment management business, is one of the world’s largest and most diverse in real estate with more than USD40 billion of assets under management. For further information, please visit our website, www.joneslanglasalle.com.
Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 17,700 employees operating in 74 offices in 13 countries across the region.
Account Manager/Site Manager(Xi’an)Responsibilities:
To provide comprehensive facility, contract and procurement management with a focus on continuous improvement. To achieve financial and other SLA’s and KPIs established by the Client and the Regional Operations Director. Delivery of services in accordance with the CLIENT SOW’s for Facilities Management, Procurement and Critical Environment.The Account Manager must be a team player and work with other members of the team to meet all key performance indicators required by CLIENT as set out in the contract. Strategic review of service and supply contracts to determine value for the across the Region. Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines.Benchmarking of services will be required across properties within the country as well as across the region. This will mean detailed understanding of Jones Lang LaSalle’s IT platform – in particular the financial cubes.Regional Facilities OperationsEnsure proper management all service contracts, including inspections and quality management of service deliveryImplementing a comprehensive energy management programDeveloping and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importanceEnsuring an adequate supply of materials and service for the proper operation of the facilities and enter into supply and service contracts as approved by CLIENT.Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.Ensure that the tender documentation; evaluation of tenders; preparation of contracts takes place in accordance with the CLIENT standards.Develop and implement a Preventive and Planned Maintenance program to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmentalInform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties.Ensure critical operations and sites of CLIENT are identified across the region.Develop guidelines and strategies to protect health and safety of staff and others, reputation and ensure business continuity of CLIENT across the region with regards to facilities operations.Ensure plans for the following are developed as well as maintained within the countries:- Fire evacuation plan including fire drills.Emergency evacuation.Bomb hoax.Disaster logistics support.Business continuity planning – plan and process.Others as may be needed from time to timeAssign roles and responsibilities of the DRP team and audit response from time to time.Ensure that the team participate in DRP dry runs and in actual DRP process; coordinate with other functions of the account teamEnsuring quality occupant service. Specific duties may include:Ensure that the team closely liaises with the Helpdesk operation to ensure service standards are maintainedEvaluating service response time and analysing occupant service request trends and suggestionsEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end user.Recommending continuous quality improvement practices across the region. Ensure initiatives in one country/ region are followed up in the other parts of the region to maximize benefits for CLIENTTo co-ordinate and monitoring the contractor management programData Management, Policies & Procedures & Audit:Ensure data integrity of all systems (Maximo) across the region and audit data from time to timeEnsure consistency of regional policies & procedures with constant updating of Oneview. You will be measured against your team’s performance in ensuring policies are current on Oneview and all staff have adequate familiarity with the systems as well as the policies Ensure the team is well trained on all facilities policies and procedures as well as systems like Maximo. Working closely with the senior Account team, devise new and innovative methods of learning built around skill development, leadership and succession planningAssign buddies for new team members to ensure team work, consistency & rationalization of the teamProfitability/ Savings Initiatives:Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required.Customer Service / Client Relationships:Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.To lead by example and groom the team in achieving maximum client satisfaction levelEnsure and complete periodic reporting to meet client expectations and internal requirementsregionally and globally.Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.Assist in the budgeting and forecasting process and provide portfolio data to the Regional Finance Manager and/or the Regional Account DirectorImplement, comply with and audit all internal management systems, in particular, quality assurance.Leadership / Staff Management:Actively encourage an environment that supports teamwork, co-operation & performance excellence across the region within the account teamAct as manager and a coach for the team ensuring high staff morale, trust and work ethics.As part of the senior management team , ensure there is total team work across the region across various functions within the account.Comply with all requirements of the contract and assist in meeting or exceeding Key Performance Indicators.Ensure that the Facilities team effectively manages the client relationship and resolves issues, if anyEnsure all building facilities management budgets are updated on time and analysis is presented to the senior account teamLead regional as well as local savings initiatives towards the account target achievementEnsure Vendor Relationships are building on trust and managed to the maximum benefit for CLIENT.Response times meet minimum response requirements set out in Policies and Procedures/Alliance ContractTo ensure that the Facilities team reports on time and pre-empts CLIENT’s concerns.Training & Upkeep/updating of information – policies and procedures, etcYou should be at the forefront of building continuous improvement of processes and ensuring consistencyTeam building & motivationEnsure that the in country facilities management team builds pro-active relationship with other account teams. Ensure all systems across the region run on minimal downtime & incidents are clearly documented with followed up measures recordedRequirements:
Sets objectives and measurable goals and motivates others to achieve them.Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirementsCoaches and develops staff and provides regular feedback and guidance.Set stretch targets for self and others, monitors and manages individual and team performanceIs able to make difficult decisions and resolve problems or improve operations.Actively searches out opportunities to achieve best resultsPromotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.Regularly communicates vision, strategy, plans and performance in a clear and motivational mannerListens effectively and communicates through actions and example.Excellent command of spoken and written English and Mandarin Chinese to liaise with Mandarin associates.Working Location : Xi’an, China
If you have the above credentials and relevant experience, please send a detailed CV with your current and expected salary information, by 7th August 2011 to
Joy.Liu@ap.jll.com
We regret that only short-listed candidates will be notified
View the original article here
0 comments:
Post a Comment