IT Helpdesk Analyst

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“We are looking for ” IT Helpdesk Analyst” who
can start immediately for an ongoing project fulltime job opportunity @ Shanghai, China & Chengdu, Sichuan, China.

Would appreciate if you could share me resources, or the contact, Recruting compaines details,Institute’s, Universities, friends or colleauges etc. Who can be interested?

Work Locations:
1.Shanghai, China
2.Chengdu, Sichuan, China

Languages: Mandarin & English (Mandatory). Technicians having
additional
fluency in languages is a plus (Example: Korean, Thai, Malay etc.)

General Duties:
Perform troubleshooting of hardware and software support to internal employees as well as external partners and vendors.

HelpDesk/Desk Side support; creation/deletion of User accounts,
resolution of all IT/Network problems affecting users; all printer
issues; troubleshooting workstation/laptop/server network connectivity problems; using ticketing system to track user problems; resolution of User VPN and remote connection issues as necessary.
Respond to and resolve user support requests from Helpdesk & E-Mail Background:

Level2 Analyst: 3+ year’s minimum related field experience. MCSA,

MCSE certification will be plus.

Level3 Analyst: 5+ year’s minimum related field experience. MCSA,

MCSE certification will be plus.