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California Cryobank ( www.cryobank.com ), one of the largest and most respected reproductive tissue banks in the industry, provides anonymous donor semen services as well as private storage of semen, eggs and embryos to thousands of people around the world each year.

Our subsidiary division, FamilyCord ( www.familycord.com ) is a top-tier umbilical cord blood processing and storage company recognized as a leader and innovator within the rapidly growing cord blood banking industry. California Cryobank Stem Cell Services is a leading provider of professional services to stem cell transplant centers and their patients.

California Cryobank is privately-held, with headquarters in West Los Angeles and branches in Westwood, Palo Alto, Boston and New York City. We have built a reputation of quality and caring for over 35 years and are poised for continued growth and success.

We have an immediate opening for a Cord Blood Educator to educate pregnant families about stem cell processing and storage and increase domestic enrollments.

This is a full-time position (Monday – Friday, 9:30 am – 6:00 pm schedule, with possible Saturday rotation for one week day).

Responsibilities include:
Work with sales team to increase FamilyCord domestic enrollments
Achieve measurable increase in domestic enrollments related to inside sales activities including but not limited to telephone calls, client information packets, and provider (doctor) boxes
Engage clients and coworkers in a respectful and courteous manner at all times; contribute to a positive work environment that is focused on TEAM and individual achievement
Achieve individual call metrics with emphasis on making outbound calls (outreach program) to potential and existing clients as well as handling inbound sales calls as a result of marketing programs
Achieve monthly enrollment goals for stem cell clients
Maintain client and provider files information in the database; update data in their region as necessary
Act as the single-point-of-contact for clients, physician offices and educators to build/maintains relationships; write thank-you notes when appropriate
Increase awareness of FamilyCord stem cell services to clients, physicians, hospital staff, and childbirth educators; send out brochures and kits to the physicians, hospitals and educators in their assigned region; manage office mailing frequency (brochures) that is determined by the sales potential for the account
Maintain average Enrollment-to-Processed ratio greater than 90%; support 24/7 emergency on-call system by carrying the FamilyCord cell phone on weekdays and weekends based on a rotation schedule
Coordinate with stem cell laboratory to ensure timely shipping, testing and processing; investigate and resolve any quality/compliance issues related to the client stem cell charts
Facilitate financial invoicing by accurately completing the billing summary sheets; answer client questions about their bills or outstanding balances; participate in the storage contract renewal process by calling clients to ensure all client information is up-to-date in the system(s)
Participate in consumer shows/events with the FamilyCord team; work closely with marketing to ensure that all events run smoothly and stay within approved budget limits

Other duties and projects as required Requirements:
Bachelor's degree and 1-2 years related sales experience and/or training
Proficiency in MS Outlook, Word and Excel and ability to learn custom FamilyCord systems such as Microsoft NAV, FileMaker and others as needed
Self-starter with the ability to work independently with minimal supervision
Ability to handle multiple tasks simultaneously and to maintain confidentiality
Excellent customer service, organizational, interpersonal, and communication skills
Strong attention to detail
Must be able to attend trade show events (Sat/Sun) as needed

We offer competitive compensation and benefits, inc.:
Group health, dental and vision insurance
Company-paid life and disability insurance
Discretionary annual bonus
Generous Paid Time Off (PTO) policy - 17 days to start!
Paid holidays
401k Plan, including Company Match
Paid bereavement leave
Health Care and Dependent Care Flexible Spending Accounts
Public transportation/vanpool reimbursement (up to $150 per month)
Employee Assistance Program
Travel Assistance Program
Employee discount on cord blood banking with FamilyCord
Fun employee events!
Discount tickets (movies, theme parks, etc.)
Flexible schedules (varies by department)

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The Plan Based Enrollment Counselors help enroll new or exisitng members for renewal into the Covered California Program. The PBE's educates customers on how the health care system is organized, what services are available to them and provides enrollment referrals or assistance to public or private health/social services. The PBE's also serves as the Certified Application Assistor. The PBE's transitions to ongoing administration of the terms in the agreements with Covered California and facilitates annual renewals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ability to understand and explain to customers how health care is delivered in the community.
2 Train Certified Enrollment Counselor trainees to prepare for qualification for Covered
California certification
3. Provides strong customer service and support to potential clients,
4. Receive and handle inquiries by telephone, mail, and in person assistance for enrollment into
the Covered California program
5. Pre-screening and assist applicants for the program eligibility determination and enrollment
6. Develop and maintain program policies and procedures for handling Covered California prospective, enrolled, and renewing customers.
7. Compile and report information on customer feedback and program effectiveness
8. Produce regular reports and data submissions as required by Covered California and Healthy
San Francisco programs
9. Maintain and enhance relationship with Covered California and Healthy San Francisco programs
10. Coordinate with other team members as needed to assist customers
11. Provide language assistance to people with limited English proficiency to help in patient
navigation (e.g. making doctor appointments, interpreting for physician offices, etc.)
12. Accepts and performs other duties as assigned.

QUALIFICATIONS

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Please review all application instructions before applying.

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