Community Program Manager-CSS-Shanghai Job (Shanghai, CN)

CSS Community Program Manager for China
Location: Shanghai, China

The CSS Community Program Manager for China is responsible for executing and driving the Microsoft Community and Online Support community influencer strategy in China. It is crucial for the role to understand Microsoft’s strategic direction and local market imperatives and align the local community influencer strategy to support them. A major focus is to build connections with internal stakeholders across groups to establish Community & Online Support as an integral component of Microsoft’s business in the region.

Primary Responsibilities include:
Identify and award top influential experts in the technical community and maintain the relationship between them and Microsoft
Manage the relationship with customers who are active in technical communities
Business and strategy planning for Community and Online Support in China
Identify and execute on projects to grow the business
Define, Measure, track, and communicate KPIs around business performance
Manage the finances of the business to achieve business goals
Engage proactively with internal client stakeholders and Microsoft Field teams to develop strategies, plans and supporting resource budgets that further the successful accomplishment of organization and team goals, as well as team/region plans.
Create or align market opportunities where community influencers will be able to provide feedback to Microsoft, advocate our products and/or support users of our products
Identify new opportunities to engage community influencers in support of local Microsoft initiatives and business needs

The ideal candidate will have passion for technology and a broad technical understanding as well as strong interest in technical communities and social media. A combination of proven operational, strategic leadership and business capabilities is essential. The position demands strong written and oral communication skills as well as the ability to deliver effective presentations. Strong interpersonal skills and networking ability are necessary, as are flexibility and the ability to thrive in a changing or ambiguous environment
Qualifications include 3+ years in an account management or related role with 3 + years in Marketing, Planning or Business development experience preferable. BS/BA degree required and MBA is a plus. Experience in budget management.

Microsoft is an equal opportunity employer and supports workforce diversity.

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