QSR Associate - Subway - Circle K - Fairfield, ME

POSITION SUMMARY:
The QSR Associate is responsible for performing all food service, cashiering, stocking, cleaning, and customer service duties in a manner that will develop good customer relations, build store sales, maximize profits, and protect store assets. Your goal is to provide all of our customers with a service level that exceeds their expectations. The QSR Associate supports the company goals by focusing on personal accountability, customer service and work efficiency. Maintain the Franchisor’s standards of operations at all times.

ESSENTIAL JOB FUNCTIONS :

Greet customers as they enter the store, Be Friendly and Helpful, Provide Prompt, Courteous Service, and Thank our Customers.
Set an example to other associates for excellent customer service.
Handle customer complaints professionally and respectfully.
Maintain property and equipment to ensure customers have a safe and pleasant shopping environment.
Suggestive Selling

Participate in training new associates.
Complete the computer-based training with acceptable scores.
Promote teamwork and cooperation within the store.
Maintain a safe and professional work environment free from any form of harassment including sexual harassment, hostile environment, and discrimination from any Mac’s associate, customer or vendor. Report any infraction immediately.
Are properly dressed in authorized QSR uniform and meet personal appearance requirements.
Assist new applicants with the application process.
Attend job-related meetings (may be required to work irregular hours).

• EQUIPMENT/PROPERTY/MERCHANDISING

Set up and prepare food service unit for daily operation.
Efficiently ring up all sales on a cash register properly and accurately, handling money, checks, and other types of payment received for products sold.
Accurately make change by counting it back to the customer.
Correct or report unsafe working conditions to the Store Manager and report any accidents immediately.
Efficiently perform multi-function operation of food service equipment.
Prepare food products as specified by Company guidelines and follow all food sanitation polices and procedures.
Receive and verify vendor deliveries.
Efficiently operate additional store equipment.
Assist in maintaining proper inventory levels and shift audits.
Clean and dust counters and shelves.
Stock merchandise on the shelves and fixtures.
Stock the coolers and freezers.
Make coffee and maintain fountain product and equipment.
Sweep and mop the floors. Clean the store lot.
Clean and maintain the restrooms.
Empty the trash.
Complete various other jobs as assigned by the QSR Manager, Store manager and/or QSR Assistant Manager.
Assist in maintaining an acceptable score on Daily Store Inspection Form.
Assist in maintaining an acceptable Service Star Shopper score.

• CONTROLS / ADMINISTRATIVE

Inform your immediate supervisor of all out of compliance issues immediately.
Control merchandise and cash shortages to acceptable levels.
Accurately complete daily paperwork.
Follow Company Loss Prevention Procedures and Cash Handling Polices.
Clock-in and Clock-out on the Ruby Register and Time Sheet on scheduled workdays.
Perform shift audits.
REQUIREMENTS:

• Experience in food service preferred.


• Honest and friendly.


• Food Handler’s Certificate (where required by state)


• Ability to be at work on time as scheduled.


• Ability to communicate (orally and in writing) in English.


• Ability to work alone or with others.


• Work with a minimum direction and periodic supervision.


• At all times work as an effective associate.

PHYSICAL DEMANDS:

• Ability to be exposed to cold or hot temperature extremes performing work in

the food service area, and occasionally in the walk-in cooler and/or freezer and outdoors.

• Ability to stand and/or walk for an entire shift.


• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels).


• Ability to lift and/or carry up to 60 pounds from ground to waist (i.e., to replenish fountain syrups).


• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).


• Ability to bend at waist with some twisting up to one hour of workday.


• Ability to grasp, reach and manipulate objects with hands up to all day. (This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs).


• Ability to operate a cash register.


• Be exposed to occasional noise.

Job duties may change with or without notice

Job Type: Part-time