Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.

The Services Project Manager (PjM) is responsible for engagement execution within a formal Statement of Work (SOW) to drive predictable behaviors in terms of project process and outcomes (accomplished on time, on budget, and according to customer specifications). The Services Project Manager supports the Engagement Manager (EM) in the areas of delivery engagement quality and customer satisfaction. The PjM:
Delivers engagements within the constraints of schedule, features/functionality, and budget.
Manages the work that must be done in order to deliver an integrated solution usually composed of products, services, or a formalized solution offering
Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks
Executes established (as mutually agreed to) policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment.
Manages (as mutually agreed) Microsoft resources, partners and/or customer resources and materials (equipment, supplies, stock, or consumable/perishable items) used to complete tasks in a project.
Maintains the Master Project Plan to include at least: the Communication Plan (communications within the team and between the team and external entities) and the Team Reference Guide Plan (identifies team and external team members). In addition, maintains the Master Project Schedule.
Stays current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol.
Collects, reviews and publishes project status with regard to resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion.
Follows the principles of the Microsoft Solutions Framework (MSF), the Microsoft Operations Framework (MOF) and the current Services methodology (MSDM) in project delivery

Qualifications:
BA or Master’s degree
10+ years of related experience
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable)

Microsoft is an equal opportunity employer and supports workforce diversity.GCR:CN:Sales:EN

Source / Apply:
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Job Description:
Do you want to be the person that leads, designs and drives our sales execution for our most strategic Productivity solutions in Microsoft across our Enterprise Productivity portfolio? Are you an innovative and transformative sales leader, interested in driving global cloud businesses from start-up to global scale and working with the WW field and Corporate Business and Product groups every day? If so, then the WW EPG Productivity “Global Black Belt” Sales team is the right place for you! The SMSG WW EPG Sales team is recruiting a Productivity Solution Sales Director to lead an organization responsible for driving sales across our strategic cloud productivity solutions: Office 365, Office 365 Pro Plus, Project On Line, Lync “Voice in the Cloud” and CRM On Line.
The Productivity Solution Sales Director will manage an organization of 6+ people based in 3 countries in Global Black Belt sales roles. This role provides critical strategy and sales leadership to ensure focus on the new sales motions required for driving our productivity solutions to Microsoft’s cloud. SMSG Productivity Sales is part of the WW EPG Specialist Sales organization (Enterprise and Partner Group) and is accountable for building our strategic cloud productivity business for Microsoft.
WW EPG sales works closely with the Specialist Team Unit (STU) in each of the subsidiaries across the GCR region and extensively with the WW EPG team, and each of the business groups. As a leader for the GCR region Productivity Black Belt team, you and your sellers will work extensively across WW teams including EPG, Microsoft Office Division, Skype/Lync business group, Dynamics business group, M & O, Services, WW Licensing & Pricing, LCA, and other WW SMSG teams. Your field based teams will work with the subsidiary field teams across the XX area to identify, drive and close complex sales opportunities for the Productivity Sales portfolio of devices and cloud services businesses. You will also work with key partners (ISV's and SIs) on sales planning and joint execution, perform skills transfer for partners' sales forces and provide input and feedback from field and partners to the marketing and product development process. Effective sales pipeline development and management experience required. Close coordination and support of the field sales team and leadership is essential.
The Director of Productivity Sales for GCR area will be responsible for:
• Leading the change in EPG to sell cloud productivity solutions.
• Driving the end-to-end enterprise selling strategy and business “architecture” of each of the productivity solutions.
Building a team of high-performing, senior sales sellers who can engage on the most strategic, most complex, and most competitive deals WW to set sales strategy, secure senior field EPG Leadership alignment, and orchestrate all the resources required to win.
Coaching the team to identify and work with the appropriate cross-groups to remove the most difficult sales blockers, technical blockers, and process blockers to selling cloud services to large WW EPG customers.
• Attaining annual revenue and unit or scorecard goals for EPG.
• Building and leading the Productivity field sales communities in your time zone, including the Account Managers, Sales Managers, Solution Specialists, Technical Specialists, Partner Sales Managers and the relevant subsidiary connections.
• Providing deep business insight and important POV’s in key cloud and devices business to WW SMSG and BG executives to more quickly scale and land the business
• Working with the BG Marketing teams to set the strategy and direction for each business in the Productivity portfolio to accelerate the landing and scale of critical cloud and devices businesses.
• Managing the overall team process to develop business specific, competitive and strategic initiative opportunity and pipeline assessment.
• Working closely with the senior Area leadership teams to accelerate broader field landing and visibility of Productivity Sales solutions.
• Developing and maintaining a valid, healthy pipeline of sales opportunities.
• People Development and leadership - hire, develop and retain an exceptional, senior, high-performing team.
• Developing strong integration with the subsidiary EPG teams particularly with the Resource Allocation (headcount and staffing plans) across the field.
• Working with WW EPG teams to ensure alignment with key goals and objectives.
• Working closely with Microsoft Consulting Services to ensure MCS offerings and sales teams are aligned with EPG sellers to secure customers’ intent to deploy and attachment of the appropriate deployment and support services.
• Working with partners to help drive, sales enablement, market development, and technical sales training to generate leads for partner and sales closure working with appropriate cross group resources.
• Managing executive relationships with key Microsoft stakeholders, customers and partners.
• Managing and building relationships with individual partner teams, and STU area teams to help them more effectively sell Productivity Sales solutions.
• Growing and maintaining healthy customer and partner relationships.
This role entails selling Microsoft's Productivity solutions to customers, removing roadblocks to deployment, and driving customer satisfaction. In addition, you will provide leadership to others in identifying opportunities and helping customers to evaluate Productivity solutions within their requirements. The ideal candidate will also have a proven record of growing new businesses and building relationships. This role will require approximately 50% travel.
Position Requirements:
• Proven business functional leadership setting strategy for new entrepreneurial business.
• Proven sales execution experience in growing developing start-up businesses into strong, large scale sales growth engines.
• Experience managing sales organizations.
• WW or International experience and strong multi-cultural awareness.
• Strong understanding of cloud computing technologies, business drivers and emerging trends as well as the impact of these on field sellers, partners, and customers.
• Coaching and developing a sales team on business acumen deal based coaching and strategic account planning with an emphasis on business value selling. Solution Selling Experience: Proven success with enterprise customers, working knowledge of solution-selling strategies and demonstration of verifiable business outcomes.
• Entrepreneurial and start-up experience working in a fast paced environment.
• Strong organizational leadership: proven ability to build, lead and motivate sales teams in addition to leading through influence in working with the subsidiary and BG teams.
• A minimum of 15 years’ experience in Enterprise software sales with an emphasis on sales leadership, enterprise consulting or an equivalent.
• Demonstrated experience and success engaging with senior executives in a sales process and working with leading consulting, systems integrator and global partners.
• Executive level communication skills and the ability to mentor and develop talent.
• Candidate must possess executive level decision-making, conflict resolution, problem solving and negotiation skills. Facilitating/encouraging cross-team account and resource planning.
BS/BA degree required, MBA preferred

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Support Escalation Engineer (SEE)

• Tier 3 Non-Technical Support - Drives to resolution customer escalations that may span across multiple technologies and recognizes when to solicit additional help
• First point of contact for consulting/collaborating with frontline teams on customer issues and takes support escalations when necessary
• Training of Microsoft Support Vendors in collaboration with peers and/or vendor representatives
• Works closely with Supportability Program Managers, Partner Technical Leads, EEs, and cross segment EE (CTS, Dev) to ensure that key support escalations are addressed for the consumer segment.
• Contribute to CPE and organizational scorecards.
• Create documentation as necessary (for issues, bugs and how to articles, or general purposes such as process and documentation for the future, etc.).
Key responsibilities
• Collaborate to resolve the customer’s issue in the most efficient way, while optimizing the Escalation Rates, Bug Resolution Rate, Solve Rate, Top Box
• Provide direct support for internal GetHelp, AG and Press Hot requests
• Provide team leadership for onsite vendor resources providing non-technical consumer support across a variety of products/services.
• Monitor the Tier 3 support queues and ensure all cases are handled within the appropriate service level agreements.
• Review customer satisfaction survey results and develop action plans for improving the support experience to ensure we deliver a perfect experience every time.
• Provide global support for questions/issues as required by outsource Tier 1/2, onsite Tier 3 vendors and escalated customers, ensuring timely and constant communication to affected user(s) as required. Collaboration with the depth EE team representing issues needing immediate attention.
• Take ownership and resolve case escalations when necessary.
• Demonstrated ability to recover from dissatisfied customer situations
• Engage with the Partner Technical Leads on vendor agent performance training opportunities. Train new Microsoft contractors, vendor support agents, and external partner and vendors.
• Proactively audit support cases owned by support vendors; and update Service Delivery Managers and/or Vendor Representatives on vendor agent performance training opportunities.
• Knowledge sharing, consult, collaborate with peer and vendors on customer issues.
• Developer and/or ensure that all appropriate specialty content (e.g., top issues, knowledge base articles, workshops, training) are globally available for customers, peers and vendors.
• Lead or facilitate meetings and/or triages.
Key qualifications
• Excellent customer service skills and effective learning skills
• Analytical background and effective at understanding and using multiple data sources to drive change
• Strong knowledge of how to use market intelligence and competitive landscape information
• Breadth knowledge and experience in Microsoft Consumer Products such as Windows, Office, etc. is required.
• Strong troubleshooting and problem solving skills
• Good communication skill, good English-language skill and good service skill are expected
• Leadership experience such as a team lead or project lead
• 4 Year degree in Computer Science/IT or equivalent related work experience.

Source / Apply:
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Engineering, Community & Online (ECO) is looking for a great "Software Development Engineer" to join our team. Customer support is a strategic differentiator for Microsoft and we are investing deeply to provide differentiated software-driven solutions to Enterprise Customers, Consumers and Business Partners (OEM, Hosters, ISVs, etc.). We are focused on building the next generation support experiences that enable seamless collaboration and self-help through automated diagnostics, community forums, chat, knowledge syndication, troubleshooting and escalations. We are driving to transform software support services with the goal of being the industry leader.

“Context” in our world, is a term generally used to describe building dynamic or personalized user experiences, or as a means to target content based on a specific set of conditions. In support service area, “context” is frequently raised as a method for quickly locating the correct solution for a given problem and delivering that solution with the least amount of customer effort. As part of ECO team in Shanghai, we are focusing on building up the Shared Context Platform which enables seamless support experiences across application boundaries. You (the candidate) will need to partner with PM and
test counterparts to design and implement solutions and always keep security, scalability, capability, and stability in mind.
Also you need to be self-critical creative, innovative, and always looking to improve yourself.

Qualifications:
• Master degree in Computer Science or equivalent is preferred. PhD Degree is a plus.
• Experience on data mining/machine learning/natural language processing is desired.
• 5+ industry experience with solid software design, development, and shipping experience with C/C++, C# or other programming languages.
• Good understanding on data structure, and algorithm analysis.
• Strong debugging, coding, and problem solving skills. Passion for quality.
• Possess good communication skills in both Chinese and English
• Good team player. (For the internal candidate, a track record of high performance is required.)

The following development skills are a plus:
• Database-related application development work (MSSQL/TSQL)

Source / Apply:
https://careers.microsoft.com/jobdetails.aspx?ss=&pg=0&so=&rw=1&jid=164804&jlang=EN&pp=SS

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The R&D of Shared Data Platform at Application and Services Group (ASG) China aims to build a unified data platform encompassing users, advertisers, search engine, and office365. We are able to process and present data in ways that enable easy insights extraction on data sets on ever increasing scales. Through such a platform, we are turning data into much more than they are today.

The Shared Data Platform team provides scalable data services and infrastructure required to acquire and process the huge volumes of data related to Microsoft Applications and Services and present a single version of the truth in a timely and meaningful way. The team’s responsibilities include:

• Infrastructure and data services that present highly scalable online service data to consumers in an open and flexible way that is easy to operate, maintain and troubleshoot
• Cost effective data services that deliver required value while keeping operating costs low enough to make platform profitable
• Maintain and operate all production, SLA bound data services that present a clear, consistent and comprehensive version of the truth
• Timely access to accurate information on application and services. This includes all SLA bound data delivery services to business and engineering partners
• Empower users through integrated and flexible data services
• Empower engineering partners by providing flexible APIs for integrating their algorithms into the platform data pipelines and for consuming data products.
• Comply with corporate privacy and security policies

We are looking for a top-notch developer to help advance the state of the art of ASG shared data platform. You will design, implement, and deliver one or more important services and components. You will have the rare opportunity to work on large scale, low latency, robust, distributed, high performing internet scale data processing infrastructure, ranging from data collection/ingestions from cloud scale service deployments, real time streaming data processing, distributed database/data warehousing, and metadata semantic management etc. This is a fun and fast paced environment and a great opportunity to work on something highly strategic to Microsoft.

Candidates are expected to have following qualifications:

• Love to design and write great code
• With great technical passion, terrific problem-solving skills, drive for results, and ability to work independently
• Good communication and collaboration skills
• Fluent in one of the major programming languages: C, C++, C#, or Java
• Significant experiences in one of the following areas: large scale internet applications, distributed systems, and storage systems.
• Minimum 3 year software development experiences. Bachelor degree in computer science or a related field is required. Master or Ph.D. is preferred.

Microsoft is an equal opportunity company and supports workforce diversity.

Source / Apply:
https://careers.microsoft.com/jobdetails.aspx?ss=&pg=0&so=&rw=2&jid=164790&jlang=EN&pp=SS

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Cloud Computing Research Software Development Engineer
Location: Shanghai

MSRA is working closely with STB (Server and Tools Business/China)/China on customer-driven research projects in the Cloud/Azure space. Those projects are derived from key customers of STB/C (Server and Tools Business/China), typically involving the processing and management of large-scale data, and will strategically leveraging both Microsoft’s core assets as well as open source components.

This position is in Shanghai Zi Zhu Campus, co-locating with STB/C, but may require travel to the Beijing campus. The candidate will directly report Cloud Computing Principle Researcher of MSRA.

Job Qualifications:
• A MS or PhD degree in Computer Science, ideally in system/distributed system fields
• Demonstrated capability in building large-scale distributed systems
• Core attributes of a research mindset: curious, passionate and eager to learn
• Core attributes of a system research mindset: pragmatic and elegant problem solving skills, love to build systems
• Strong written and communication skills; adept in cross-team collaboration
• 1 or 2 years of industrial experience desired, but not a core requirements

Job Requirements:
Work with researchers in System Group of MSRA, interns and STB/C colleagues; ability to manage, drive and execute multiple parallel projects across multiple virtual teams; ability to directly communicate with end customers.

Desirable Skills:
1. Experience with research projects a plus.
2. Experience with OS internals, compilers, Python, .NET, Java and distributed system
3. Familiarity with Hadoop a strong plus

Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:DEV:EN

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