Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.

The Services Project Manager (PjM) is responsible for engagement execution within a formal Statement of Work (SOW) to drive predictable behaviors in terms of project process and outcomes (accomplished on time, on budget, and according to customer specifications). The Services Project Manager supports the Engagement Manager (EM) in the areas of delivery engagement quality and customer satisfaction. The PjM:
Delivers engagements within the constraints of schedule, features/functionality, and budget.
Manages the work that must be done in order to deliver an integrated solution usually composed of products, services, or a formalized solution offering
Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks
Executes established (as mutually agreed to) policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment.
Manages (as mutually agreed) Microsoft resources, partners and/or customer resources and materials (equipment, supplies, stock, or consumable/perishable items) used to complete tasks in a project.
Maintains the Master Project Plan to include at least: the Communication Plan (communications within the team and between the team and external entities) and the Team Reference Guide Plan (identifies team and external team members). In addition, maintains the Master Project Schedule.
Stays current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol.
Collects, reviews and publishes project status with regard to resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion.
Follows the principles of the Microsoft Solutions Framework (MSF), the Microsoft Operations Framework (MOF) and the current Services methodology (MSDM) in project delivery

Qualifications:
BA or Master’s degree
10+ years of related experience
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable)

Microsoft is an equal opportunity employer and supports workforce diversity.GCR:CN:Sales:EN

Source / Apply:
https://careers.microsoft.com/jobdetails.aspx?ss=&pg=0&so=&rw=2&jid=165641&jlang=EN&pp=SS

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- Take overall ownership of FA accounting service delivery quality, speed and cost.

- Take the full responsibility of KPI measurement of the service delivery, continually drive on cost, speed and quality from the daily operation, especially take the ownership of detecting, fixing those operational level controllership and compliance risks.

- Implement on Enterprise Standard (ES) initiatives, include platforms: CCL FA, AR and other relevant WFs or platforms to ledgers and biz on operational level, continually align the strategic delivery model on fixed assets operation

- Manage on global FA service delivery team on daily operation and continually improvement, lead team to work for the overall G&Os set up for, engage and develop resources to upgrade the overall competency and talent pipeline. Apply the same leadership framework to BPO vendor

- Take full ownership of BPO performance management; Partner with migration team to build scale of FA global center as well as stabilize operation at BPO or in house

- Partner together with project team to ensure the smooth and seamless transition with the ownership of resources readiness, training and tollgate review, overall manage on the delivery quality from production phase after migration.

- Identify the opportunities for driving the process and operation standardization and simplification by process re-engineering or automation solutions, lead and track on those identified projects implementing and reflecting on the results

- Lead on operation framework execution, drive on documentation and visual management continually by leveraging the value stream mapping approach, huddle board reviewing, performance dashboard, documentation on SOP, knowledge transferring toolkit to ensure the operation to secured in the right control rhythm

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