PORTFOLIO: Director of Call Centre Operations

About The Client

My client is an international luxury hotel and casino chain consisting of 3 properties located in Macau.

About The Role

• Directly report to VP- Hotel Operations and lead a team of 200

• Responsible for the administration, performance and results of all operational activity in the 2 operating Call Centres.

• Responsible for the management of all company issued mobiles and blackberry devices strategic planning and execution to enhance profitability, productivity and efficiency provides supervision, direction & leadership to approximately 200 Suite Reservation & Priority Service team members, through the Departmental Managers

• Work with reservation managers to ensure the best possible call response time and conversion ratios through professionally managed

What We Are Looking For

• Extensive experience with proven success in large scale Call, Service Centre or related environment.

• Experience in a casino hotel operation would be considered beneficial but not essential

• Strong leadership and business sense

• Demonstrated experience in problem analysis and resolution at both an operational and strategic level

• Able to design and implement strategic solutions to improve Call centre efficiency

To apply, please forward to us your update profile in MS WORD FORMAT to Teresa Chan at teresa.chan@portfolio-asia.com, quoting PSD Ref: 313602/TCH

We regret that only shortlisted candidates will be notified.

Information gathered will strictly be used for recruitment purposes only.

Portfolio is the hospitality and leisure division of PSD, a leading global recruitment services organisation with 8 offices worldwide

View the original article here