Bilingual (Chinese/English) Customer Service Representative - First Pay Solutions - New York, NY
Company Introduction
First Pay Solutions was established in 2002 with the goal of setting an innovative standard in merchant payment processing. By offering merchants the ability to accept electronic payments, backed by cutting-edge technology, PCI-compliant software, terminals & POS systems, outstanding service and a strict code of ethical business practices, First Pay Solution has become a partner in the growth and success of our merchant customers.
Our mission is to offer quick, secure and reliable payment processing solutions to merchants whether they are small or large businesses. This vision has taken First Pay Solutions from a two-man operation to one of the country's fastest-growing businesses, with a portfolio of nearly 20,000 merchants and growing.
Position Summary
In this role you will: Solve for customers and deliver an experience so profound that customers love using our products and services and actively recommend them to others;Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business;Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.Responsibilities Assisting customers in any consultation regarding your point of sale terminal payment solutions;Make outbound calls to customers who spoke out of hours service and follow up cases that require;Check daily batch report calls pending for output, closure of the same or generate work orders;Responsible for displaying your passion for issue resolution and customer service, by engaging and supporting your customers;Working with windows and client systems to ensure you’re relaying the right info;And Perform other duties and responsibilities as assigned.Qualifications Bilingual in Chinese required;Excellent problem-solving skills and the ability to learn our products;Basic computer skills including MS office suite;Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data;Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email;Ability to manage multiple priorities within a fast paced environment;Previous experience in customer service, financial services or call center experience is helpful;Salary
Commensurate with experience.
Application
Send resume, cover letter and salary history in the email. Use the following format in the subject line: first name and last name, job title of position you are applying for. Only candidates authorized to work in the U.S. will be considered.
The First Pay Solutions is an equal opportunity employer.
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