F/T Inbound Order Management Position in Augusta job - Access Worldwide - Augusta, ME

FULL-TIME INBOUND CUSTOMER SERVICE OPPORTUNITY

to begin ASAP

On behalf of Time Warner Cable Business Class

Access Worldwide Communications, Inc. has two immediate openings for enthusiastic team players to

assist and support our growing National Sales Team in Augusta, Maine.

MONDAY – FRIDAY

Wage: $11.37/hour

NO WEEKENDS, NO HOLIDAYS

Job Description:
Handle inbound customer service calls from customers while maintaining necessary service level

Create support cases according to customers request and/or service issue

The order manager will either complete the request or work with submitting rep to clarify the customer’s request and/or service issue

Communicate with direct order mangers concerning specific customer requests and/or service issues that require special attention and/or escalation

Requirements:
Experience within a call center/customer service environment

Ability to multi-task and keep an orderly, efficient work space

Excellent communication skills Understanding of the importance of providing quality customer service at all times

Must be very dependable and able to work until 8pm ongoing

Minimum of a High School Diploma or GED required

Able to pass a criminal background check prior to hire

Benefits:
Medical, Dental, Short Term Disability & Life Insurance after 60 days of employment

401k after 6 months

PTO Accrual

Free On-Site Fitness Center

Business Casual Dress Code Jeans days on Monday & Friday

Friendly work environment; extremely low turnover

Employee Recognition Programs

Opportunities for growth within the company

If you feel you meet the above requirements and would like to be considered for this great opportunity please send your resume’ today for immediate consideration.

Jasmine Carey

Human Resource Generalist

Access Worldwide Communications, Inc.

207-703-1021

jcarey@accessww.com