Responsibilities:
- Responsible for Service Delivery of customer orders (new install, change and disconnect) for International network services including MPLS VPN, Direct Internet Access and Private Lines.
- Process 3rd party orders for international circuits, local loops and cross-connections
- Liaise with International 3rd party suppliers to follow up circuit delivery.
- Coordinate site survey, CPE install, online activation and hot-cut with implementation team, supplier and customer.
- Help installation trouble shooting to ensure service delivery.
- Provide detailed and comprehensive installation status and external order upload to production online system.
- Circuit design and record in our internal database
Job Location in Wan Chai
Requirements:
- 3 years of work experience- Experience in Telecommunication industry and Network services are preferred
- Fluent command of the English language is a must , Mandarin preferable
- Motivated and confident individual who is capable of working independently
- Responsible individual who is committed to follow through tasks and customer requests
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