Service Desk job - Professional Technology Integration, Inc. - Augusta, ME
• Required Schedule: 2nd Shift, 2:30-11:00p (Could do 3-11pm if preferred) • Monday-Friday JOB DESCRIPTION • 50%: Customer service skills to include phone support and ticket support. • 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function • 10%: Analyze operations and arrange components into logical sequences. • Run batch printing jobs and manage printer. Stock printer with paper and call support when needed. Use internet based software tracking system for trouble tickets. • Prepare boxes with banner pages taped to the box top. Use of Microsoft software to send email and word documents. Marks reports according to the alphabetized Daily Report. Delivers printed reports and distributes into mailboxes. • Monitors network and applications for completion and errors. Reports errors according to SOP’s. • Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles. • Enters all calls into a log book and into an internet based tracking system for trouble tickets. • Discriminates between critical and non-critical jobs, and makes contact with programmers as necessary. • Browse pending, ongoing, and completed RFC’s, in order to keep a general knowledge of changes occurring, or that have been completed. • Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet based tracking system and paper log book. Document any other hardware problems in a similar manner. • Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks. • Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst. Required / Desired Skills
» Apply Now Indeed will send your application to resume@professionaltechintegration.com.
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» Apply Now
Indeed will send your application to resume@professionaltechintegration.com.
Please review all application instructions before applying to Professional Technology Integration, Inc..
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