Tester job - Transworld Systems Inc. - Augusta, ME
TSI , is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader. TSI represents a new company name, but one with over 40 years of experience and success serving these markets.
Essential Duties & Responsibilities
Defines product test plans and criteria for acceptance.
Develops understanding of system business requirements supported by the Test team
Develops, updates, and maintains testing standards and procedures.
Resolves testing process questions / issues.
Assists in the planning, creation, and control of the test environments.
Conducts inspections; resolve issues.
Coordinates and executes assembly or product tests with the Test Team, Application Team and the Project Manager.
Assists Team Lead or Test Team Lead in monitoring estimated-time-to-complete (ETC) and actuals for assigned tasks.
Works with Test Team members to enhance their testing skills and build technical and business knowledge.
Updates and tests release installation procedures.
Aware of new developments in industry and processes and ability to apply to work as appropriate.
Determines time estimates and schedule for work efforts.
Defines and utilizes entry / exit criteria for testing.
Schedules the design of structured walk-throughs or inspections; resolve issues.
Works with users to ensure that solutions meet business requirements.
Anticipates and resolves issues specific to the team.
Determines time estimates and schedule for own work and resolve issues in a timely manner.
Identifies and tracks issues, risks and action items.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications & Requirements
Bachelor Degree or equivalent in relevant work experience
3+ years of related experience required.
3+ years of large enterprise or e-business systems experience
Expertise in SQL including designing and manipulating test data, validating stored procs, jobs, triggers, and replication.
Experience in creating clear concise detail oriented test plans / cases.
Ability to maintain the highest level of confidentiality
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work in multi-tasked environment.
Ability to adapt to a flexible schedule.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
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