Eng 1, Field Service - Cymer - China, ME

0004503

Description

SUMMARY

Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Under direct supervision, assists in the analyzing, diagnosing, and troubleshooting of Cymer equipment problems via telephone or at customer site.

Follows supervisor’s directions regarding application of technical concepts and techniques, scheduling, meeting quality standards, and setting priorities.

Applies basic knowledge of well-established technical methods, policies, and practices to solve and address routine product problems within limited scope and complexity.

Participates in training to perform installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.

Works and trains with other field service personnel as appropriate to learn and use professional concepts and apply company policies and procedures to manage an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. Applies high levels of customer service in performing duties.

Coordinates efforts with others, seeking assistance and feedback as appropriate. Incorporates feedback to improve and enhance capabilities/technical knowledge.

Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.

Performs other duties as assigned

Qualifications

Excellent written and verbal communications skills.

Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.

Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.

Ability to collect, translate, and analyze data

Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.

Ability to use electronic test equipment to include spectrometers, o-scopes, etc.

Technical ability to read and analyze opto-mechanical and electronic systems

Ability to follow written procedures and identify out-of-specification equipment performance.

Ability to acquire knowledge of installation, maintenance/repair, and trouble shooting methodologies through training.

Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).

For regions – oral and written English language skills preferred.

Knowledge base generally acquired from a college degree or equivalent course training. With a degree, no experience is required; without a degree, a minimum of one (1) year of experience is required.

Technical knowledge of electronics.

Laser and vacuum experience preferred.

Knowledge of optics and/or semiconductor manufacturing equipment is preferred.

Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.

The employee is occasionally required to move around the campus.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The employee may occasionally lift and/or move up to 50 pounds.

May require travel dependent on business needs.

Can work under deadlines.

Must be able to apply hand manipulation for hand controls, and perform grasping and wrist/forearm rotation.

May be required to climb or balance.

Must be able to use breathing apparatus.

Schedule may vary considerably to include evenings and weekends as well as long hours based on business needs.

May be assigned a compressed or alternate work schedule to meet customer needs.

May be assigned an “on call” type work schedule and may be required to respond to customers with little or no advance notice.

The environment generally is moderate in temperature and noise level.

Occasionally may be exposed to loud noise bursts and may be exposed to toxic gases (fluorine).

Must be able to work in small, confined spaces.

Job

Service

Primary Location

China

Schedule

Full-time

Shift

:

Day Job

Unposting Date

Ongoing