[Full-time] Community Manager - Beijing or Mountain View at Zerozero

Founded by 2 passionate Stanford PhDs, Zero Zero Infinity is a Beijing-based startup that striving for a vision to enrich people’s lives with its cutting-edge UAV products.

Here you’ll be working with a fast-growing team of young, smart creatives from diverse cultural and working background to build something brand new and impact international markets. You’ll push for limitations to achieve your dreams with the team and company together.

2. Community Manager

Job Responsibilities:

l Responsible for setting strategy for how to reply to comments from with the social media community.

l Replying to customer feedback on social media sites

l Replying to emails from customers about the product.

l Responsible for setting customer service strategy including the workflow.

l Responsible for building the core user community (beta testing group) and managing this community

l Responsible for keeping an eye on people discussing the product on the web (forums, other social media channels, blog comments, etc.) and then reporting product feedback back to the PMs.

l Responsible for creating and/or updating the FAQ sections and other knowledgebase materials

Job Requirements:

l 1 year of experience (full-time or internship) preferred managing digital communities

l Cooperate with the Social Media Manager in developing the communications strategy and growing engagement on social media and other platforms for community engagement

l Cooperate with the Social Media Manager to track and analyze community engagement

l Use online listening tools to monitor the web for discussions or feedback about the product and report this feedback back to the Product Manager or Communications Manager

l Able to quickly learn every detail about a product

l Establish a workflow for responding to customer product questions and inquiries, and executing on this customer service strategy (including FAQs, a knowledgebase, etc.)

l Must be able to communicate quickly and effectively with international teammates to allow for timely responses to user inquiries, feedback and concerns

l Excellent English writing skill is required. Mandarin is a plus

l Work at U.S. hours, based in U.S. or Beijing.

Competitive salary with stock options would be offered.

If you’re interested, contact us via hr@zerozero.cn