Applications Specialist Job (Beijing, BeiJing, China)
2. Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
3. Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
4. Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
5. Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
6. Produce well-written post-training reports and provide regular feedback on customer satisfaction and needsProvide formal technical and clinical support during the sales process in limited geographic region or industry/product segment. May include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. May also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.
1. Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
2. Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
3. Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
4. Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
5. Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
6. Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
1. Associate's or Bachelor's degree preferred in related business or technical/clinical field
2. Strong presentation skills (public speaking and lecture experience desired)
3. Demonstrated ability to understand and present complex material in understandable terms
4. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
5. Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
6. Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
7. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
8. Team oriented with a customer satisfaction mindset
9. Ability to multi-task effectively and manage multiple priorities at one time
10. Willingness to be flexible/adapt to changing work environments
11. Clinical experience in large hospital/university setting preferred
12. Three or more years of demonstrated clinical scanning skills in specific modality
13. Current GE product experience desired
14. Fluency in other relevant languages within territory
Job Segments: Customer Service, Developer, Technology
