Advanced Medical Support Assistant job - Department of Veterans Affairs - Augusta, ME

The Advanced Medical Support Assistant, Breast Health Coordinator performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Non VA Care unit. Receives Non VA Care consults via electronic medical record, after approval process; contacts veteran for desired Non VA provider and date/time; contacts Non VA provider to schedule appointment; obtains necessary documentation needed for the Non VA provider; coordinates with other service lines in order to obtain necessary information for Non VA provider; schedules appointment for veteran; follow-up after appointment to ensure attendance, and check up for additional procedures; manages appointments in Vista(no shows, cancellations, rescheduled appointments); informs providers in any change to patient’s Non VA Medical appointment; ensures medical documentation is received from Non VA provider; manages workload on spreadsheets; prepares medical documentation for scanning into Veteran’s electronic medical record; organizes material for supervisor. Other assignments at this level include regular meetings with supervisor and Non VA Care Nurses to manage and plan patient care; adjusting the flow and sequencing of the work to meet team and patient needs. Performs other related duties as assigned.

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. The MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The MSA participates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage.

Work Schedule: Monday – Friday – 7:30am to 4:00pm, 8:00am-4:30pm

Functional Statement Title: Advanced Medical Support Assistant