PATIENT SERVICE REPRESENTATIVE job - Sebasticook Valley Hospital - Pittsfield, ME

A. JOB PURPOSE :
The Patient Services Representative is responsible for providing office functions at Sebasticook Family Regional Care (SRVC) including but not limited to: Scheduling patients’ office appointments, greeting & registering customers, maintaining office supplies, answering telephones, maintaining patient records, and seeing that all patient registrations meet the Sebasticook Valley Health standard. Must collaborate and establish a good working rapport with all internal/external customers in order to achieve maximum productivity and efficiency. Portray a professional, courteous and helpful attitude to all customers.

B. JOB RESPONSIBILITIES (Essential Job Functions)

1. Greets patients by telephone or in person in a friendly, courteous manner.

2. Answers and directs phone calls as appropriate, taking accurate messages and channeling them to the appropriate staff.

3. Schedules patient appointments – rescheduling as necessary.

4. Documents all required information appropriately in patient charts. (patient demographics, scanning insurance card, etc.)

5. Verify the patient’s insurance using the proper resource.

6. Collects co-pays and balance cash box daily.

7. Maintains and organizes patients’ charts by scanning documents in the appropriate chart and location, using the appropriate observation terms. Entering laboratory results accurately and timely.

8. Ensures completeness of patient files, research and locate missing documents, remove non-essential material; prepare and organize documents to conform to top quality control standards.

9. Complete outstanding orders as indexing is performed, as well as update any outstanding orders.

10. Perform job within allotted timeframe.

11. Demonstrate safe behavior in all aspects of job.

12. Maintain patient confidentiality at all times.

13. Supports Sebasticook Valley Health.

14. Perform weekly/monthly reports through Meridios providing the MA’s with the patient list as required.

15. Assist w/monthly PCMH attestation

16. Utilize higher education, seminars, professional publications, and hospital in-services to remain current in profession.

17. Perform job duties by utilizing all resources with minimal waste of supplies, materials and time.

18. Properly utilize and maintains all equipment for the job.

19. Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures.

20. Report and directly address identified environmental hazards when appropriate.

21. Report and directly address violations of patient safety policy and/or protocol when involved or observed.

22. Other duties as requested by Director.

C. MINIMUM QUALIFICATIONS:
Education: High School diploma or equivalent. Medical Terminology required.

Experience: Experience working in a medical office preferred. Computer literacy required. Accurate spelling

Training: Successful completion of a course of study in a medically related field helpful

Licensure: N/A

D. JOB COMPETENCIES (Include Age Specific requirements for clinical workers):

• Customer oriented


• Excellent communication skills


• Maintains Confidentiality


• Ability to prioritize


• Ability to work independently


• Willingness to learn


• Computer skills required, proficient use of electronic imaging technology and follow through.


• Attention to detail/accuracy


• Proficient w/medical terminology to ensure accurate documentation of the electronic medical record


• Typing a minimum of 45 wpm


• Adhering to all policies and procedures, including but not limited to the Dress Code Policy, quality controls and safety.

E. CONTACTS

Reports to: Director, SVH Family Care w/cross training by Assistant Practice Manager

Directs Work of Others: N/A

F. AMERICANS WITH DISABILITIES ACT REQUIREMENTS

Environment Demands/Exposure to Hazards:
Blood-borne disease exposure: Minimal

Other potential hazards:

• Possible exposure to chemical substances : minimal (cleaning supplies)


• Possible exposure to hostile individuals: minimal

The employee is required to know and to follow procedures designed to minimize exposure.

Physical Demands:

• Extended periods of VDT usage. (85% of time)


• Sitting at desk; communicating using telephone


• Incumbent must be capable of consistently reaching and/or working above and below shoulder level


• Lifting up to 50 pounds


• Frequent bending, squatting, kneeling, standing and walkng

Mental Demands:

• Multiple tasks, interruptions and time constraints.

Manual Dexterity Required:

• Eye, hand coordination (reading, typing, answering phones, handling instruments).

G. AMERICANS WITH DISABILITIES ACT STATEMENT :
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.