ERP Administrative Support Specialist job - TRC Companies, Inc - Augusta, ME

The ERP Administrative Support Specialist position is an entry level position that provides operational and technical support to users with a primary focus on the Vision accounting platform. Additional support responsibilities include but are not limited to: projects as assigned, troubleshooting, contact with the vendor and custom request documentation gathering and follow-up.

SPECIFIC LIST OF DUTIES

Providing end user support via remote assistance and telephone.

Respond to incoming helpdesk requests through our internal ticket tracker.

Assist in the implementation of Vision services as guided by senior support staff.

Support and enforce company information policies and procedures.

Assist in creating or updating end user support documents.

Projects as assigned.

QUALIFICATIONS/REQUIREMENTS

Use of Microsoft Office 2007 or 2010 platforms.- Excel, Word and Outlook

Intermediate Computer skills

Strong analytical and troubleshooting skills.

Strong written and oral communication skills.

EDUCATION/TRAINING/EXPERIENCE

1-2 years’ experience in an office setting

Technical college courses, advanced computer classes or related work experience are preferred.

Microsoft Access or SQL skills preferred but not required

References required

EOE Minorities/Females/Protected Veterans/Disabled

Required Skills

Required Experience