Teller job - Bangor Savings Bank - Skowhegan, ME

DEPARTMENT: Consumer Banking

FUNCTION:
Provides excellent customer service in processing transactions such as deposits, withdrawals, check cashing, selling money orders, cashiers or travelers checks; processing loan/credit card payments and savings bond requests, handling cash advances and providing customers with both direct and telephone assistance. Helps build and maintain solid customer relationships. Understands the Bank’s products and services and presents additional services as options to meet customer financial needs.

Transactions:
Answers confidential inquiries related to customer account balances, interest charges, and account activity

Cashes checks within assigned limits

Accepts loan, credit card, and other payments

Issues money orders, cashiers checks and travelers checks and issues or redeems savings bonds

Processes night deposits and may process ATM transactions

Determines the necessity of placing holds on items being presented for deposit

Conducts transactions accurately and in compliance with established Bank policies and procedures

Understands the Bank security policies and procedures

Maintains appropriate cash drawer levels

Maintains acceptable cash balancing record

Demonstrates high level of accuracy and efficiency when conducting transactions

Provides customer access to safe deposit boxes

Customer Experience:
Provides the highest level of service, demonstrating You Matter More to each customer

Demonstrates ability to handle routine service issues independently

Refers customers to the appropriate staff for more advance problem resolution

Assesses customer needs and delivers services or refers to other team members in accordance with Bank strategy

Actively promotes the Bank’s services and products, answers questions, and directs customers to appropriate areas for assistance

Utilizes the IMPACT process, reports, training and other sales tools to maximize sales opportunities

Contributes to the overall sales growth of the Bank

May cross train for other functions within the Teller area

Compliance and Control:
Assists in ensuring that the Bank is in compliance with local, state and federal regulations

General:
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork

Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook

Performs additional duties as requested

Knowledge/Skills/Experience Requirements:
High school diploma or equivalent

Excellent customer service skills

Previous teller and/or cash handling experience helpful

Demonstrated personal computer literacy

Strong multi tasking and communications skills

Ability to work with little supervision

Physical Demands/Conditions Requirements:
General office environment

Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required

Equipment Used:
General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

Bangor Savings Bank is an Affirmative Action / Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.