Transaction Resolution Analyst job - athenahealth - Belfast, ME

The Transaction Resolution Analyst will report directly to the RTS Posting Supervisor.

Responsibilities may include, but are not limited to:

• Review payments and/or denials posted to determine whether errors have occurred


• Research and understand payor and posting issues


• Identify, document, and communicate existing and potential problems and trends in the quality of remittance processing


• Compile information regarding errors for the RPO Posting Manager and, ultimately, vendor/payment posting specialists


• Complete reports on a weekly, monthly, and ad hoc basis


• Resolve Sugar.com (CRM) cases and other internal posting requests


• Resolve posting exception items on behalf of athena’s clients


• Resolve unpostable items


• Document client and product-specific posting procedures to ensure internal staff and vendor are provided with required training materials


• Recommend process improvements to continually increase the accuracy rate


• Increase client satisfaction and collections


• Act as a liaison to the Client Services Center and Collector Services


• Other duties as assigned by the RPO Posting Manager.

Required of all employees of Posting:

• Understanding of the needs of our clients and how attainment of our goals will meet those needs


• Focus on quality of service as our driving principle


• Understanding the business need to set and attain ever more challenging goals


• Understanding of, and dedication to, continuous improvement of our processes and ourselves to support athena’s mission


• Eagerness to participate in change-oriented endeavors geared toward expanding our capabilities


• Willingness, as part of a team, to personally provide at least 51% of the commitment and effort required to solve a problem


• Willingness to vary job responsibilities as required to meet the needs of our clients


• Desire to learn as much as possible about our core systems


• Mastery of all Microsoft Office applications, including Outlook, Word, Excel and Powerpoint


• Proficiency with Visio
  

Required of all athenahealth employees:

The Transaction Resolution Analyst must adhere to the business and cultural goals required by all employees of athenahealth.

Performance:

• Dedication to the corporate mission to become the most trusted and effective business service to health care providers in the world


• Commitment to athenahealth’s social mission to improve the quality of healthcare for all


• Commitment to athenahealth’s Corporate Compliance Code, including escalation of all compliance issues through the chain of command and to the company’s Compliance Officer and/or General Counsel


• Unconditional support of athenahealth’s cultural mission to be a community of teachers, learners and winners, including: Belief in the primacy of the group over the individual – that “super-performers” are those who most help the performance of those around them rather than those who produce the most themselves


• Creating a virtuous circle of learning and innovation through fostering his/her innate curiosity and desire to: 1) master his/her job, 2) innovate in his/her area of responsibility, whatever its scope and 3) teach other athenistas about what s/he has learned


• Demonstrate unconditional positive regard for the personal worth (distinct from a particular individual’s actions) of all other athenistas, and act accordingly


• Fueled by the passionate desire to make his/her role and athenahealth a terrific success, every athenahealth employee will do what it takes to get the job done, including sometimes working unpredictable, long hours to perform a diverse array of tasks
  

Skills:

• High level understanding of the three major services lines and of the organization’s responsibility for delivering on them


• Understanding of the Balanced Scorecard and each department’s responsibilities under it


• Excellent communication skills (particularly listening and speaking)


• Maniacal attention to detail


• Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company


• Strong computer literacy and/or the comfort, ability and desire to advance technically


• Bachelor’s degree preferred


• Demonstrated ability to perform work of analytical, detailed, and logical nature


• Experience with data collection and mining


• Excellent analytical and problem solving skills


• Talent for tackling problems from identification through resolution


• Background in report creation and spreadsheet analysis


• Proven ability to meet deadlines in a fast-paced environment


• Experience using multiple mediums to resolve daily tasks


• Superior communication skills


• High degree of comfort in Internet and MS Office environments


• Organization


• Obsessive attention to detail


• Drive


• Comfortable working in a professional, diverse corporate setting


• Ability to maintain poise and a sense of humor in stressful situations


• Understanding of the process of medical billing and medical terminology, a plus


• Experience with athenaNet and Salesforce.com (or other CRM), a plus
  

athenahealth, Inc. is a leading provider of web-based business services for medical groups. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services.