Customer Service Professional – General Care - T-Mobile - Oakland, ME

• Customers call in with billing, product, or service questions
  


• You spring into action, proactively identifying solutions
  


• It doesn’t stop there: you take a hands-on approach to resolving every issue, taking it from start to finish
  


• This isn’t a one-time thing: your great work inspires those customers to stay customers, and that’s important to us
  


• Over time, you’ll become an expert on all the T-Mobile technology and services
  

So what’s it take to do this job? We’re looking for customer advocates who can consult and sell as they bring a collaborative attitude to every call. You should also have:

• Prior experience in a similar environment (call center or customer service is ideal)
  


• The ability to really talk with—and listen to—our customers, like an expert
  


• If you’ve worked in a performance-based culture, let’s talk!
  

Okay. You’ve got all the makings of a top performer. Here’s what we can offer you in exchange for your amazing work:

• Competitive base pay plus incentives
  


• Medical, dental and vision benefits
  


• Matching 401(k)
  


• Generous paid time-off programs
  


• Phone service discounts
  


• Education reimbursement
  


• Serious growth potential for your career
  


• Fun, fast-paced environment
  

This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime. So apply today!

Responsibilities

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

•Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries

•Builds customer loyalty through timely and effective one call resolution. Increases revenue through the execution of various sales initiatives

•Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service

•Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy

•Demonstrates positive and cooperative behavior with customers and coworkers

•Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements

•Ability to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance

Qualifications

•One year experience in a call center environment or comparable customer service experience

•Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems

•Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook

•High School Diploma/GED

Company Profile

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

EOE Statement

T-Mobile USA, Inc is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Brand

T-Mobile

Schedule

Full Time

Zip

04963