Retail Sales Consultant - Full-Time - Palo Alto, CA - Req 86827 - Comcast - Palo Alto, CA
Job Summary: The future of Awesome is here, and this is an exciting retail opportunity to illustrate "Awesome" directly with Comcast customers. If you have an appreciation for retail, a passion to work with customers, a love of new technologies and a winning sales drive, then this opportunity may be for you! Play with interactive displays of Xfinity cable and television. Show an incredibly fast download of a movie using Xfinity Internet. Monitor a staged Comcast home remotely using Xfinity Home. Receive a voicemail via text on your laptop. Do all of this right in front of a customer! Educating and energizing customers on features, benefits and use of all Comcast products and services has never been more fun. Comcast will provide the tools, and they need you to provide the Awesome. Ultimately, you will recommend and sell the perfect solution for the customer. In this role, you will work directly with customers in a retail location and review all of the products and services that Comcast has to offer a customer, badon the customer's needs. You will help the customer understand more of what Xfinity is about. Additionally, you will also be responsible for helping existing customers on interpreting and clarifying their account statements and paying their bills in the store. You will be able to answer any questions they have on current or new services, make changes to account data, upgrade or downgrade levels of service, and process all general service requests. Other responsibilities include helping customers with any concerns they may have with their products or services. These concerns may include, but are not limited to, billing discrepancies, service disruptions, and general service inquiries. Comcast realizes that sometimes things aren't perfect; however you will be able to resolve these issues first-hand, and help the customer leave the store much happier than when they arrived.Core Responsibilities: - Provide strong understanding and enthusiasm around technology, especially around Comcast products and services.- Sell with passion and engage new and existing customers in a high quality experience which enables them to make informed purchase decisions.- Maintain high energy and detailed sales product knowledge including competitive information.- Provide superior customer service with all customer interactions.- Meet or exceed sales quotas in accountability based culture.- Proactively retain existing customers from canceling service by using retention techniques.- Evaluate customer's potential product needs and make appropriate recommendations.- Process payments and equipment transactions in order to maximize the customer experience.- Work in a fast, high volume environment and maintain a positive "I can do" attitude.- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specifications: - High School Degree or Equivalent Required- Generally requires 1-3 years related experienceAdditional Requirements: - BA/BS degree Preferred- Bilingual capability (Spanish, Chinese or Vietnamese) is essential.- Two or more years of sales exp. working specifically with a commission, meeting and exceeding quotas.- Experience working in a high-tech and/or telecomm industry (electronics/wireless).
Comcast is an Affirmative Action/EEO employer M/F/D/V
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