Analyst 3, Logistics job - Cymer - China, ME

0004399

Description

SUMMARY

Leads and manages regional customer accounts for quotations, sales order acceptance, service parts shipments and RMA’s returns that meet the strategic, competitive, and internal needs of the company. Interacts with customers prior to and/or after sale. Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Positively affects the relationship between the company and a customer, from a financial and product standpoint. Serves as liaison between sales and operations teams to coordinate product availability. Champions customer issues to cross-functional departments including Planning, Tech Support, Manufacturing, and Finance.

Functions as a lead on customer RMA returns in Oracle, assignment, tracking, reporting and maintenance.

Processes orders in Oracle for all service part type transactions; revenue, warranty, replenishment, contract, consignment, and returns.

Performs on-line order entry on 3PL warehousing Website for part shipments.

Manages and owns all aspects of labor billing for region, including any reconciliation and reporting required.

Communicates daily via phone or email to Customers, Field Service Engineers, Acct. Mgr’s, and 3PL.

Develops appropriate controls and performance measures to assist in the accomplishment of team’s objectives.

Supports Field Service Engineers and Account Managers for equipment line downs. Expedites and resolves problems.

Understands Customer contracts, Service Agreements, and commitments required.

Prepares quotations and tracks service part orders from shipment to fulfillment.

Analyzes metrics reporting of regional activity and suggests solutions for improvement.

Resolves invoice issues with Finance.

Responsible for creating policy/process improvments and updates.

Works cross-functionally with Regional Logistics, Tech Support, Manufacturing, Spares Planning, Shipping and Global Trade Solutions to resolve logistics issues associated with demand, quality or delivery.

Executes allocation decisions regarding critical tools, service parts, and upgrade deliveries to best meet service requirements, revenue goals, and regional stocking needs.

Assists in developing performance metrics, reporting tools to enhance department efficiency as well as creation of ad-hoc analysis, reporting.

Assists with analyzing inventory usage/business needs and reviews recommendations to optimize spares inventory.

Performs other duties as assigned.

Qualifications

Excellent written and verbal communication skills.

Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.

Excellent customer service skills, with an advanced understanding of customer relationship building.

Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.

Requires working knowledge of inventory planning.

Ability to apply principles, techniques, and methods in managing inventory.

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.

Requires ability to evaluate indented BOM structures.

Requires excellent customer service, negotiation and follow-up skills.

Must be able to handle multiple tasks in a fast paced working environment.

Knowledge of freight, transportation and logistics industry required.

Ability to work independently on job functions and departmental tasks.

Strong competence with the various tools, procedures, programming languages used to accomplish the job. Minimum of six (6) years of experience is required.

Degree in Business, Production Operations Management or Supply Chain Management preferred.

Minimum of six (6) years related experience in warehousing, logistics, manufacturing, supply chain or distribution and customer service.

ORACLE and Business Objects experience is strongly preferred.

APICS certification/coursework is preferred.

Proficiency with MRP software preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

The employee is occasionally required to move around the campus.

The employee must occasionally lift and/or move up to 20 pounds.

May require travel dependent on business needs.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Can work under deadlines.

The environment generally is moderate in temperature and noise level.

Must be able to read and interpret data, information, and documents.

Can observe and respond to people and situations and interact with others encountered in the course of work.

Can learn and apply new information or skills.

Job

Logistics

Primary Location

China

Schedule

Full-time

Shift

:

Day Job

Unposting Date

Ongoing