Food Service Worker I job - Sodexo Inc. - Waterville, ME

Position Summary:

– Serves food to residents using proper rules of etiquette

– Assists in clearing and resetting dining rooms

– May assist others in the preparation of foods and properly store food.

– Sets up employees work stations

– Maintains the food safety practices in all areas

– Cleans and sanitizes workstations.

– Interacts with residents on a daily basis

Elicit and listen to feedback from customers, including customer surveys; maintain client satisfaction at a level that ensures account retention. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security, food handling); ensure uniform/dress code and personal appearance are clean and professional; protect the privacy and security of customers and coworkers; support workplace diversity initiatives. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality, cleaning, and maintenance expectations and standards; work with customer to ensure satisfaction.

Required Skills
Safety

• Follow proper food handling procedures.
  


• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  


• Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
  


• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  


• Follow all compliance programs (e.g., safety and fire, hazardous materials and waste program, emergency management program, utility management program, medical equipment management program, infection and control).
  


• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  


• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  


• Follow proper lifting procedures
  


• Complete appropriate safety training and certifications to perform work tasks.
  

Policies and Procedures

• Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  


• Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).
  


• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  

Communication

• Communicate with customers with a professional and polite demeanor.
  


• Respond to Customer complaints regarding food or service
  

Working with Others

• Support all coworkers and treat them with dignity and respect.
  


• Partner with and assist others to promote an environment of teamwork and achieve common goals.
  


• Develop and maintain positive and productive working relationships with other employees.
  

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.
  

General Food Services

• Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures.
  


• Follows all Sodexo safety requirements within assigned area of responsibility, as well as all local, state, and federal regulations.
  


• Date, label, and rotate all items according to company standards using FIFO (First In First Out)
  


• Store food following company cooking and storage temperature guidelines.
  


• Eliminate cross contamination by processing and handling raw and ready-to-eat products separately.
  


• Notify management of maintenance repair issues.
  


• Report any employee, customer, and/or vendor incidents and accidents to management and Security at the time of the incident and/or accident.
  


• Assist own and other departments when needed to ensure optimum service to customers.
  


• Ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times.
  


• Calibrate Thermometers Daily
  

Dishwashing, Sanitation, Cleaning Activities

• Allow cleaned items to air dry.
  


• Ensure clean wares are stored in appropriate areas.
  


• Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink at the appropriate levels to clean dishes, ensuring the chlorine levels are between 50 and 100 parts per million and that the water temperature is sufficiently hot.
  


• Collect dirty pans from the cooking line and transport to pot station for cleaning.
  


• Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.
  


• Hand wash dishes as appropriate.
  


• Ensure water temperature and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.
  


• Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine, and troubleshoot dishwasher malfunctions as required.
  


• Rack dirty items (e.g., silverware, plateware).
  

Maintenance, Sanitation, and Cleaning Activities

• Clean equipment, surfaces (e.g., counters, tables, shelves) and work station using approved cleaning chemicals, compounds, and products.
  


• Clean room, including sweeping, disposing of trash, and wiping counters and tables.
  


• Clean and mop all areas in assigned departments
  


• Break down cardboard boxes and place them and other recyclables in the recycle bin.
  


• Clean and maintain storage and stock areas.
  


• Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms.
  


• Organize supply rack, including pots, pans, serving spoons, utensils, etc.
  

Details

CRITICAL COMPETENCIES

Personal Attributes

• Safety Orientation
  


• Dependability
  

Cleaning and Sanitation


QUALIFICATIONS

Education

High School diploma / G.E.D. equivalent

Related Work Experience

1 year related work experience

Supervisory Experience

No supervisory/managerial experience