CSD Entry Level Help Desk Technician job - Main Security - Augusta, ME

We are currently looking to fill a Helpdesk Technician position within our company. The applicant should be able to demonstrate excellent customer service skills, and basic computer knowledge. Must be able to work in a fast paced environment.

IT Helpdesk Technician Duties:
-Perform initial troubleshooting on tier 1 trouble tickets, consult with fellow IT staff and vendors as needed
-Escalate tier 2/3 tickets (such as Projects/AppDev) to network administrators and ensure all tickets are assigned to a technician
-Track and monitor enterprise software renewals.
-General administration of the enterprise phone system
-Setup of client remote monitoring
-Perform all enterprise new user and user removal requests as needed
-Attend weekly team and enterprise IT meetings
-Special projects as assigned

Ideal Candidate Qualifications:

• STRONG CUSTOMER SERVICE SKILLS A MUST !


• Prior Helpdesk experience desired but not necessary


• High School Diploma or Equivalent

• A+ Certification desired but not required

• Experience in the following preferred but not required:


• Sedona


• Kaseya


• Office 365


• Active Directory

Ability to work independently at a fast pace * Excellent attention to detail skills * Outstanding customer service * Communication skills-oral and written

We are an Equal Opportunity Employer offering a competitive salary and benefits package including medical, dental, vision, 401K, life insurance. Salary based on experience and skill level.