Wait Staff I Non-Tipped job - Sodexo Inc. - Waterville, ME
Description/Job Summary
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware. Monitor tableware to ensure it is presentable to customers, including checking for cleanliness, cracks, and chips. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Serve food courses to customers. Check in with customers to ensure satisfaction with each food course and/or beverages. Monitor and maintain the cleanliness of work areas, serving areas, and assigned tables, including ensuring courses are cleared and tables are properly crumbed when appropriate. Return used dishes and equipment to dishwashing or kitchen for cleaning. Complete opening and closing duties. Respond to customer complaints regarding food or service.
Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security, food handling); ensure uniform/dress code and personal appearance are clean and professional; protect the privacy and security of customers and coworkers; support workplace diversity initiatives. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality, cleaning, and maintenance expectations and standards; work with customer to ensure satisfaction.
Required Skills
Safety
- Follow proper food handling procedures.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
Policies and Procedures
- Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Communication
- Communicate with customers with a professional and polite demeanor.
Working with Others
- Support all coworkers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Operations
- Clean and maintain property and premises, ensuring all cleanliness standards are met.
- Maintain clean and clutter-free work space, including public areas.
General Food Services
- Follows all Sodexo safety requirements within assigned area of responsibility, as well as all local, state, and federal regulations.
- Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Steps of Service
- Respond to customer complaints regarding food or service.
Details
CRITICAL COMPETENCIES
Interpersonal Skills
- Cooperation
- Teamwork
- Trust
Customer/Client Focus
- Customer Service Orientation
Personal Attributes
- Dependability
- Presentation
- Positive Demeanor
- Flexibility
Cleaning and Sanitation
QUALIFICATIONS
Education
High School diploma / G.E.D. equivalent
Related Work Experience
2-3 years related work experience
Supervisory Experience
No supervisory/managerial experience
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