Sales Associate job - The Paper Store - Augusta, ME

The Paper Store is committed to being the premiere destination for all of our customer’s gift giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. As a Paper Store sales associate, you will strive to deliver World Class Service, sales goals and merchandising standards each and every day under the guidance of your Store Team Leader and other members of management.

Job Purpose: Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach, effective selling techniques and providing in-depth product knowledge in a fast-paced, specialty retail environment. As a sales associate, you will be responsible for assisting customers in various departments and ringing up their purchases at the point of sale, preparing new product, stocking shelves and recovery of the sales floor.

Key Responsibilities:
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

Greet and welcome every customer warmly and with enthusiasm

Understand customer needs by asking open-ended questions

Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge

Suggest additional items to build onto sales by utilizing effective selling techniques

Thank the customer sincerely and invite to return and shop with us again

Support all sales efforts and initiatives across all business channels in an effort to maximize company sales growth by utilizing the Dashboard, participating in sales challenges and daily team meetings

Capture accurate and valid customer information at the point of sale to support company’s new customer acquisition strategy

Maintain awareness of all current promotions in order to share them with customers and how to process them correctly at the point of sale

Build relationships with customers in order to ensure future visits and establish loyalty

Prepare incoming product for the sales floor by following instruction and guidance from the operations manager

Work with the visual team to merchandise product in the correct area of the store by adhering to corporate merchandising guidelines and visual standards

Review all corporate marketing materials and communications to ensure proper sign placement, promotion details, upcoming in-store events, etc.

Maintain awareness and demonstrate a fundamental knowledge of computers, systems and programs relevant to the position

Uphold store maintenance and cleanliness standards

Comply with all company policies and procedures

Requirements:
Previous experience in specialty retail is preferred, but not required

Ability to work a flexible schedule to include nights, weekends, and holidays

Demonstrate an ability to multitask, while being attentive to customers and remaining flexible to the needs of the business

Possess an ability to work well in a team driven atmosphere

Professional attire, demeanor and appearance required

Ability to stand for long periods of time

Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

Benefits:
Competitve Hourly Wage

Employee Discount