Senior Relocation Services Envoy (27587416)

Our Client a leading Relocation Services provider is seeking to recruit an experienced Senior Relocation Services Envoy to join their team in Hong Kong.

Responsibilities for this role will include:

• Manage the start to end of in-bound and out-bound senior level expatriates in their personal effects shipment, visa applications, temporary living.


• Co-ordinate with home country HR and transferee in the organization of exploratory trip prior to acceptance of assignment based on the policy of the company.


• Co-ordinate with designated property agents/consultants in the organization of home search that involves securing payments for short and long term accommodation, schools application, house hold goods move, club membership, city orientation, Bank/HKID registration, and application of domestic helpers, vehicle registration and other specific settling in services. Briefing assignees on all aspects of relocation policy entitlements and support available.


• Co-ordination of vendors and services provided to transferee as per company standard processes.


• Being a point of reference and contact for transferee queries relating to relocation throughout the process. Co-ordination of vendors and services provided to transferee as per company standard processes.


• Ongoing ad hoc support for transferees and clients HR as required.


• Being single point of contact, co-ordination and accountability for transferees, HR and third party vendors.

Critical Dimensions:

• Clear and concise written and verbal communication skills


• Superior customer service skills


• Good planning & organization


• Detail oriented; ability to multi-task


• Team player


• Technical/professional knowledge


• Able to [learn to] deliver all Global Services products


• Cultural sensitivity


• Innovative and resourceful


• Good presentation skills


• Good interpersonal skills

Education / Experience:

• Bachelor’s degree or equivalent.


• 2-5 years’ related business experience in the customer service, call centre, relocation, destination services, moving services, real estate, HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry.


• Bilingual and / or expatriate experience a plus.


• The role would suit someone who has spent several years working overseas (so has both personal and professional relocation experience).

This is a fantastic opportunity to grow your career with this blue chip, multi-national entity. A highly desirable salary / benefits package is on offer for the right candidate.