Lead Analyst - Customer Service (CMP 18177) Augusta ME job - Iberdrola USA - Augusta, ME

Scope of Work – Main duties, settings, geography, reporting relationships, other relationships:

Leads work that supports customer service, metering and billing including OpCos T&D service, energy suppliers,

special contracts and non-electric services. Accountable for accuracy and timeliness of billing as well as monthly

reporting, the closing of revenue dollars to corporate records; ensuring the accounting accuracy of reports, bills and

journal entries; account reconciliation and assumes responsibility for resolving any billing or reporting problems or

issues as they arise. Coordinates the implementation of system changes and assists with the development of new

business processes including major/critical projects. Strong desire to satisfy the customer. Reports for duty in storm

situations.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work – range of responsibilities):

1. Completes data collection and analysis to form conclusions that drive decision-making. Duties include, but are

not limited to: (40% P)

a. Design and implementation of data collection (survey designs, database structures)

b. Data manipulation and presentation (statistics, tables, graphs)

c. Data analysis (statistics, tests for correlation, significance, trends)

d. Reporting on key performance metrics

2. Oversee and assist with major/critical projects. Coordinates the implementation of system changes and assist

with the development of new processes. Activities may include but are not limited to: Development of new

processes t, rates testing and implementation, billing design, special contracts, department and company audits,

business and system interfaces to other work processes. Identifies and resolves system problems including major

billing problems. (20% P)

3. Manages vendors for: (15% P)

a. on-time, on-budget delivery of products and services; and to

b. monitor and measure all service level agreements.

4. Coordinates and leads the work activities of teams who support customer service processes and ensure

adherence to operational policies and procedures. Uses knowledge/skill with data sources, databases and analysis

tools to provide analysis to the organization to driver performance. (10% S)

5. Supports the development of strategy and plans to achieve key corporate objectives. (10% S)

6. Ensures accounts receivable activity is processed, reconciled and closed within the preset timeframe. Resolves

any related issues. Maintains process documentation and ensures effective and consistent compliance with internal

controls. (5% S)

Requirements

JOB REQUIREMENTS:
Education & Experience Required:

• Associates Degree with a minimum of 5 years relevant experience. Bachelors Degree with a minimum of 3 years

relevant experience preferred.

• Experience with customer service policies, practices, filed rate tariffs, accounting principles.


• Advanced knowledge with the use of Microsoft Office Excel Access, Power Point.

Skills/Abilities:

• Strong interpersonal, written and verbal skills.


• Strong decision making, analytical, problem solving and negotiating skills.


• Good computer skills including Microsoft Office products and CIS.

This opportunity will offer

Iberdrola USA is an Equal Opportunity / Affirmative Action employer. Iberdrola USA shall abide by the requirements

of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified

individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination

against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to

employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,

gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local

law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to

race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,

veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to

apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at

877-387-9061 or careers@iberdrolausa.com