Description/Job Summary
Communicate to management and document overstock or slow moving products (e.g., push list) for proper utilization. Receive and inspect deliveries, check temperatures, check date times to verify freshness, cleanliness, consistency, and quality throughout case lots, and store and rotate properly. Refuse acceptance of damaged, unacceptable, or incorrect items, returning items to vendors, tracking rejected items, and communicate to appropriate management. Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures. Eliminate cross contamination by processing and handling raw and ready-to-eat products separately. Set up workstations with all necessary supplies. Break down all workstations, including cleaning and sanitizing stations and equipment. Organize cleaning chemicals and supplies and keep them separate from food products.
Elicit and listen to feedback from customers, including customer surveys; maintain client satisfaction at a level that ensures account retention. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security, food handling); ensure uniform/dress code and personal appearance are clean and professional; protect the privacy and security of customers and coworkers; support workplace diversity initiatives. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality, cleaning, and maintenance expectations and standards; work with customer to ensure satisfaction.
Required Skills
Safety
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow proper food handling procedures.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
Complete appropriate safety training and certifications to perform work tasks.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Policies and Procedures
Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).
Communication
Communicate with customers with a professional and polite demeanor.
Working with Others
Support all coworkers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Operations
Clean and maintain property and premises, ensuring all cleanliness standards are met.
Maintain clean and clutter-free work space, including public areas.
Physical Tasks
Stand, sit, or walk for an extended period of time or for an entire work shift.
General Food Services
Store food following company cooking and storage temperature guidelines.
Follows all Sodexo safety requirements within assigned area of responsibility, as well as all local, state, and federal regulations.
Date, label, and rotate all items according to company standards.
Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures.
Eliminate cross contamination by processing and handling raw and ready-to-eat products separately.
Ensure that coolers, freezers, bread drawers, and steamwells (e.g., gravy, soup) are set at the correct temperatures and labeled, and record equipment and food temperatures on HACCP chart.
Notify management of maintenance repair issues.
Report any employee, customer, and/or vendor incidents and accidents to management and Security at the time of the incident and/or accident.
Organize cleaning chemicals and supplies and keep them separate from food products.
Ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times.
Assist own and other departments when needed to ensure optimum service to customers.
Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness, and rectify any deficiencies.
Clean and sanitize floors, food equipment, and drains, and dust/wipe down walls, doors, lights, ceiling tiles, vents, and trash cans.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Complete and maintain required departmental paperwork, such as throwaway record sheets, invoices, and assignment notices.
Follow key policies, including checking out and returning keys to appropriate departments.
Opening
Set up workstations with all necessary supplies.
Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
Steps of Service
Respond to customer complaints regarding food or service.
Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
Closing
Break down all workstations, including cleaning and sanitizing stations and equipment.
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Retail Sales
Greet customer at beginning of transaction.
Operate cash register, receiving payments (cash, checks, or charges) from customers for good/services, following Sodexo cash handling policies and procedures.
Verify cash drawer at beginning of shift.
Shop Inventory
Keep storeroom neat at all times.
Merchandise Stocking/Display
Stock shelves/racks and rotates stock (if appropriate) to ensure freshness.
Identify damaged items, remove them from the floor, and notify manager/supervisor.
Display merchandise in a neat, eye-appealing manner that encourages customer purchases.
Label merchandise accurately and in accordance with standards (e.g., front and back).
Maintain cleanliness and orderliness of store by sweeping, dusting, mopping, or vacuuming.
Organize and clean shop during shift, removing all trash, cleaning/dusting work area and organizing all retail items.
Shop Security
Maintain a tight control on all items to ensure that all merchandise is accounted for.
Concessions
Replenish foods at serving stations.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
Coffee Bar/Cart
Set up, stock, and maintain work areas.
Greet customers and answer any questions they may have about menu items.
Nutrition
Ensure trays, utensils, plates, and cups are clean and undamaged prior to use.
Prepare food items, such as sandwiches, salads, soups, and beverages.
Stocking
Adhere to food safety and handling policies and procedures, such as First In-First Out (FIFO) and Cold Chain compliance, across all food-related departments or areas.
Reduce workplace hazards in storeroom by following safe handling and storage policies and procedures.
Calibrate thermometers daily.
Maintain log temperatures for coolers/freezers in accordance with Cold Chain procedures.
Maintain the security standards of the food storeroom and refrigerator/freezer.
Identify and remove merchandise that is outdated, distressed, or unacceptable in appearance to ensure quality and freshness.
Organize and clean all food storerooms, refrigerators, and freezers.
Communicate to management and document overstock or slow moving products (e.g., push list) for proper utilization.
Receive and inspect deliveries, check temperatures, check date times to verify freshness, cleanliness, consistency, and quality throughout case lots, and store and rotate properly.
Monitor equipment, including freezer systems, such as fans, drains, and doors, for proper operation.
Complete and maintain up-to-date logs for food products.
Monitor par levels for all food items to ensure proper levels.
Refuse acceptance of damaged, unacceptable, or incorrect items, returning items to vendors, tracking rejected items, and communicate to appropriate management.
Dishwashing
Collect dirty pans from the cooking line and transport to pot station for cleaning.
Ensure clean wares are stored in appropriate areas.
Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.
Ensure water temperature and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.
Allow cleaned items to air dry.
Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink at the appropriate levels to clean dishes, ensuring the chlorine levels are between 50 and 100 parts per million and that the water temperature is sufficiently hot.
Spray all racked items with hot water to loosen and remove food residue.
Hand wash dishes as appropriate.
Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine, and troubleshoot dishwasher malfunctions as required.
Rack dirty items (e.g., silverware, plateware).
Maintenance, Sanitation, and Cleaning Activities
Clean equipment (e.g., coffee maker, tea brewer, salad refrigerator), surfaces (e.g., counters, tables, shelves), table items (e.g., salt, pepper, sugar containers), and work station following MAC cleaning procedures using approved cleaning chemicals, compounds, and products.
Clean room, including sweeping, disposing of trash, and wiping counters and tables.
Dispose of glass in the proper containers.
Clean equipment (e.g., coffee maker, tea brewer, salad refrigerator), surfaces (e.g., counters, tables, shelves), table items (e.g., salt, pepper, sugar containers), and work station following MAC cleaning procedures using approved cleaning chemicals, compounds, and products.
Clean room, including sweeping, disposing of trash, and wiping counters and tables.
Dispose of glass in the proper containers.
Details
CRITICAL COMPETENCIES
Interpersonal Skills
Teamwork
Personal Attributes
Dependability
Presentation
Positive Demeanor
Cleaning and Sanitation
Personal Hygiene
General Sanitation
QUALIFICATIONS
Education
High School diploma / G.E.D. equivalent
Related Work Experience
1 year related work experience
Supervisory Experience
No supervisory/managerial experience
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INTERNATIONAL SALES REPRESENTATIVE