Software Support Representative job - UL - Skowhegan, ME

Minimum Requirements:
Two years of previous experience supporting computer applications, one year experience working to effectively troubleshoot and problem solve.

One year of previous experience interacting and supporting professionals both at a technical and nontechnical level.

Ability to meet key performance indicators such as first call resolution, schedule adherence, and contact quality.

Previous experience supporting network connectivity (wired and wireless)

Demonstrated proficiency in written and oral communication

Preferred Qualifications:
Bachelor’s degree preferred

Scheduling flexibility to include working overtime based upon client demands.

Ability to work flexible hours between the timeframe of 7am to 9pm CST Monday – Friday.

Additional Preferred Requirements:
Previous experience with a Contact Quality program where inbound calls have been reviewed and discussed.

Excellent written, verbal, listening, analytical, and communications skills required. Must be able to easily grasp and communicate complex ideas.

Extremely high organization skills.

Expert problem solver. Finding simple answers to complex questions or problems. Thinks outside the box. Effectively uses knowledge gained through prior experience, education, and training to resolve issues.

Committed to excellence and dedicated to meeting the expectations and requirements of customers.

Ability to learn new technologies while maintaining high levels of performance in an ambiguous, fast-paced environment.

Ability to empathize with the customer situation or event.

Ability to work in a team environment with a client service focus.

Good typing skills preferred as timely documentation of customer contacts is important.