Augusta Building Coordinator/CSR - Bangor Savings Bank - Augusta, ME

KEY ACCOUNTABILITIES:
Administration:

• Serves as building liaison to all internal departments and external contacts


• Obtains meeting request orders, books meeting rooms and sends confirmation to clients


• Determines participant counts and accordingly books right sized meeting room


• Processes all other additional requests such as room set-up, catering and audio visual needs


• Maintains high-level of professionalism and competence when dealing with clients


• Resolves booking conflicts in a timely and accurate fashion, at times negotiating and mediating between internal clients


• Escalates complex booking issues to Managers for immediate resolutions


• Ensures that meeting rooms are set-up with requested amenities and AV devices


• Greets the participants and direct them to meeting room


• Addresses new requests of host before and during meetings, provides administrative support if necessary during the meetings, i.e. setup of refreshments, copies, etc.


• Responds to client calls and e-mails related to meeting needs


• Performs regular inspection of meeting facility to ensure lightings and AV equipment and other amenities work properly


• Inspects building on a daily basis for cleanliness and organization in public areas


• Works independently and within a team environment on special nonrecurring and ongoing projects


• Stays available to solve problems and/or suggest alternatives to previous arrangements for both internal and external clients


• Oversees purchasing and inventory of supplies for building


• Works to continually improve customer service by integrating feedback and personal judgment into action plans


• Supports additional Consumer Banking initiatives, as requested


• Produces and maintains a variety of tracking and monitoring systems


• Coordinates and manages local vendor relationships – caterers, decorators, florists, etc.


• Holds all employees in the facility accountable for cleanliness and compliance with all building policies

Customer Experience:

• Promotes a customer-centered culture and attitude among staff


• Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis


• Engages in conversations and demonstrates solid consultative sales skills to understand customer needs and financial goals, offers solutions as appropriate or refers to other team members in accordance with Bank strategy


• Understands the Bank’s products and services and how they benefit customers, promoting as appropriate


• Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals Sales and Servicing:


• Serves as in-branch sales and service contact by opening consumer and Maine Street business deposit relationships as well as processes and closes basic consumer loan requests in compliance with Bank policies and procedures


• Provides customers with information on products and services, rates, service charges and fees as well as other relevant information


• Maintains a high level of knowledge on all deposit products and services as well as basic consumer loan products


• Understands business partner relationships and refers to other team members in accordance with Bank strategy

Compliance and Control: ·

Assists in ensuring that the Bank complies with local, state and federal regulations

• Helps ensure the building is secure. Takes part in branch security efforts General: • Builds and sustains strong relationships with individuals and groups at all levels


• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork


• Works at a fast pace and multi-tasks to ensure deadlines are met


• Will be required to work early mornings, evenings and weekends on occasion, as events require


• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook


• Performs additional duties as requested

TEAMWORK, KNOWLEDGE/SKILL & EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent


• College, business, banking, or professional training helpful


• Personal computer proficiency required • Proficiency with Excel and PowerPoint. Comfortable with technology, including audio visual equipment


• May be required to move furniture for meeting set up and break down


• Ability to handle complex problems in a calm and thoughtful manner


• Strong communication skills; excellent verbal, written and interpersonal skills required

PHYSICAL DEMANDS, CONDITION REQUIREMENTS, & EQUIPMENT USED:

• General office environment


• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required

RELEVANT TECHNOLOGIES & CERTIFICATIONS:

• General office equipment


• External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

Bangor Savings Bank is an Affirmative Action / Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.