House Manager - Colby College - Waterville, ME

Department: Department of Theater and Dance

Date: 09/14/2015

POSITION VACANCY
Founded in 1813, Colby is one of America’s most selective colleges. Serving only undergraduates, Colby’s rigorous academic program is rooted in deep exploration of ideas and close interaction with world-class faculty scholars. Students pursue intellectual passions, choosing among 57 majors or developing their own. Independent and collaborative research, study abroad, and internships offer robust opportunities to prepare students for postgraduate success. Colby is home to a community of 1,850 dedicated and diverse students from around the globe. Its Maine location provides easy access to world-class research institutions and civic engagement experiences.

Under the leadership of its new president, David A. Greene, Colby is building on this strong foundation while remaining committed to excellence, to supporting students and faculty at the highest levels, and to the College’s deep liberal arts traditions. This new chapter includes plans for creating innovative academic initiatives and partnerships, strengthening the connections between the liberal arts and the professional world, revitalizing downtown Waterville, and pursuing significant capital projects for performing arts and athletics. Colby invites applicants to apply for the position of:


HOUSE MANAGER
Department of Theater and Dance

Part-Time, Temporary, 10-Month, Hourly, Staff Appointment

Reporting to the Faculty Chair of the Department of Theater and Dance, the Part-Time House Manager is a member of the administrative staff and shall work with other front-of-house staff to provide services relating to the operation of the Strider Theater and the Cellar Theater during the 2015-2016 season. Beginning September 14, 2015 and ending April 29, 2016, the House Manager is responsible for managing the pre- and post-event set up in the lobby and box office, seating audience members, interfacing with stage management, managing online ticketing, and maintaining safety protocols during performances.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Arrange pre- and post-event set up in the lobby and box office
  


• Implement the highest level of customer service and greet patrons in a warm and welcoming manner, handling questions and complaints
  


• Oversee the seating of audience members
  


• Manage online ticketing process
  


• Collaborate with Administrative Assistant of Theater and Dance and oversee student ushers and box office workers
  


• Train student personnel while emphasizing a professional and positive work environment
  


• Inform appropriate staff about maintenance needs of the theater space; including working with the Production Support Staff with regard to temperature control
  


• Track attendance at performances
  


• Ensure the safety and comfort of patrons, including maintenance and cleanliness of all front-of-house facilities, keeping aisles clear, exit doors unlocked, etc.
  


• Work with campus safety officers at performances to ensure security of everyone in the theater
  


• Be informed and take needed action with security issues and health-related emergencies
  


• Be knowledgeable about first aid and willing to take instruction in CPR
  


• Perform additional duties as assigned
  

QUALIFICATIONS:

• Bachelor’s degree preferred or the equivalent in education and experience
  


• Theater experience highly desirable
  


• Strong written and verbal communication
  


• Highly organized, attentive to detail, and dedicated to the department and the College
  


• Talent to work with a diverse population
  


• Superior customer service skills
  


• High energy, creative initiative, and flexibility are essential
  


• Ability to work under pressure and exercise independent judgement on a regular basis
  


• Talent to maintain professional and positive work environment
  


• Must be available for the following dates and times in order to be considered for the position
  

Week of Training–Dates TBD

TBD

6 hours

October 23 and 24

6 to 10 p.m.

4 hours

November 5, 6 and 7

6 to 10 p.m.

4 hours

November 9

6 to 10 p.m.

4 hours

December 3, 4 and 5

6 to 10 p.m.

4 hours

January 22 and 23

6 to 10 p.m.

4 hours

February 12 and 13

6 to 10 p.m.

4 hours

March 4 and 5

6 to 10 p.m.

4 hours

March 31, April 1 and 2

6 to 10 p.m.

4 hours

April 2

12:30 p.m. to 4:30 p.m.

4 hours

April 8

6 to 10 p.m.

4 hours

April 21, 22 and 23

6 to 10 p.m.

4 hours

Week of April 25–Year End Review

TBD

2 hours

KEY RELATIONSHIPS:

This position has significant interaction with students, faculty, staff, vendors, the public, and the community.

PHYSICAL EFFORT/ENVIRONMENT :

Position involves sitting, although frequent movement is necessary. Walking, standing, bending, and twisting required.