Medical Support Assistant - Department of Veterans Affairs - Augusta, ME

This position will support Primary Care Case Management and will be proficient in providing excellent customer service; serves as a receptionist for the Case Management High Risk Pilot Project, with the ability to determine the nature of calls and answering questions of veterans, families, and visitors with patience, compassion and emotional support; responds appropriately and assures that all messages are communicated in a timely manner; handles all information in accordance with provisions of the Privacy Act; knowledge and use of the electronic patient record system; veteran’s health information and technology architecture; scheduling, canceling appointments (clinic and patient cancellations), blocking time for administrative time, i.e. meetings, leave time, etc. for clinic utilization, re-schedules patients’ appointments within the specified time mandated, schedules consults; Recall system, inclusive of taking calls from patients after receiving their recall reminder, appropriately making appointments, removing from recall; enters no-show information; monitors the electronic wait list if applicable including new patient consults and specialty clinic consults; prepares for clinic visits daily; monitors both inpatient and outpatient appointments for areas of responsibility and avoidance of scheduling conflict; ensures text orders are completed daily; follows check in process using two forms of identification; utilizes pre-registration verifying and updating demographic information, next of kin, emergency contact information in accordance with established training; Release of Information processes in accordance with HIPPA requirements; obtains medical information from outside facilities, i.e. faxing; coordinating information and actions related to patient care and services. The MSA refers all questions requiring immediate medical attention to the appropriate health care team member. The incumbent in this assignment supports Health Administrative Service in providing MSA coverage for Primary Care Case Management and support for the High Risk Case Management pilot project in the Primary Care Service Line of the Medical Center

Work Schedule

: Monday – Friday 8:00am-4:30pm

Functional Statement Title/# : Medical Support Assistant High Risk Case Management Pilot Project