Inbound Customer Service Reps Needed job - Access Worldwide - Augusta, ME

ACCESS WORLDWIDE COMMUNICATIONS NEEDS

20 INBOUND CUSTOMER SERVICE REPRESENTATIVES

for our Training Classes beginning July 1st!

SCHEDULE: Monday – Friday

SHIFTS: Various shifts available * Must be able to work until 7:30 pm*

HOURLY WAGE: $12 plus monthly commission

Essential Functions:

• Answer inbound calls from prospective customer; describe types of services/products offered
  


• Identify customer needs through open-ended questions and a consultative approach
  


• Quote prices, service dates and payment terms
  


• Initiate up-sell techniques in order to increase sales/revenue
  


• Maintain quality customer service and maximize customer satisfaction levels
  


• Transfer and route calls to appropriate departments as needed
  

Minimum Requirements:

• High School Diploma or GED required
  


• 6+ months customer service/sales experience required
  


• Call Center experience preferred, not required
  


• Must be comfortable SELLING; producing sales/revenue is a requirement in this position
  


• Strong computer skills; able to switch between screens quickly
  


• Strong attention to detail & ability to multi-task a must
  


• Pleasant phone voice; excellent communications skills
  


• Dependability & Punctuality is a MUST!
  


• Comfortable working in a fast-paced, high call environment
  


• Must successfully pass a background check
  


• Random drug testing
  

Benefits:

• Above average hourly wage
  


• Ability to earn monthly commission on Call Quality, Revenue & Attendance
  


• Great incentives
  


• Medical/Dental/Vision benefits after 60 days of employment
  


• Vacation Accrual
  


• Short Term Disability Insurance
  


• Life Insurance
  


• 401k w/company match
  


• Direct Deposit available
  


• On-site Fitness Center; FREE to employees
  


• Business Casual Dress Code & Jeans Day on Monday/Friday/Saturday
  


• Excellent opportunity for growth within the company
  


• Referral Bonus’s from $200 to Earned Time Off
  


• Fun yet Professional Work Environment
  

If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume’ or application today for immediate consideration.

Jasmine Carey

Human Resource Generalist

Access Worldwide Communications

207-703-1021

jcarey@accessww.com