Rep Patient Access - MaineGeneral Health - Waterville, ME

Primarily responsible for creating encounters prior to or at patient check-in, performing check-in and check-out functions, collects co-pays/other payments, performs order entry functions as directed. Gathers data accurately, explains forms and signatures to support the clinical record, billing and cash flow.

Staff may be assigned to a specific point-of-service location or be assigned to a centralized deployable location; all staff members are expected to be able to cover in any Patient Access location when needed to support excellent customer service.

Provides limited financial counseling and insurance verification using online HDX software.

Certifications

· CPAT or CCAT preferred

Education

· High school diploma or general education diploma (GED) preferred

Experience

· 1 Year or more preferred – Customer service, medical insurance or billing, patient accounts, Physician office assistance, scheduling or registration, or other related experience.

Other Special Skills

· Proficiency in Microsoft office suite including Word preferred. Computer literacy needed

· Ability to work effectively in a complex environment preferred

· Excellent and demonstrated communication skills including oral, written and telephone preferred

· Analytical skills including problem solving and basic mathematical skills preferred

· Excellent customer service skills including teamwork skills preferred

· Familiarity with medical terminology as it relates to and supports clinical practices, ICD-9/10-coding, CPT 4 & DRG codes, preferred.

· Understanding of basic accounting principles and revenue cycle work flows and processes preferred.

MaineGeneral EEO-M/F/Veteran/Disability