Office Coordinator - Inland Hospital - Waterville, ME

Medical Terminology I

SUMMARY OF MAJOR FUNCTION

Performs a variety of clerical functions. Greets patients. Assists staff and physicians with a variety of clerical/administrative functions.

ESSENTIAL FUNCTIONS AND WORK ROLE RESPONSIBILITIES

Greets patients and visitors, and determines their need. Checks appointments, answers questions, and directs accordingly.

Answers telephone. Makes appointments. Gives reports. Answers questions as needed.

Gives routine instructions to patients for preparations. Instructs patients on schedule of procedures and time of appointments. Assists physician with records and information.

Performs a variety of clerical duties such as ordering supplies, files envelopes, types and prints order information, organizes schedules, completes charts, prioritizes and organizes work for the entire department. Maintains records and files. Keeps track of films sent out and received. Type’s letters and memorandums. Assists in departmental meetings and with quality assurance.

Must have overall understanding of department. Anticipates needs. Reports problems. Maintains adequate records. Assists with patient record keeping.

Maintains an orderly and clean work area. Secures and maintains supplies.

Must greet patients and staff courteously and efficiently.

Contributes to department development, education, personal, and professional growth.

Maintains familiarity with and follows all hospital policies and procedures, safety program, emergency preparedness, Infection Control, etc.

Follows all State and AOA requirements.

Complies with Inland Hospital Hand Hygiene Standards.

Adheres to Inland Hospital Standards of Behavior.

Performs all other duties as assigned.

PHYSICAL ENVIRONMENT

Generally pleasant environment, except for those elements listed below.

PHYSICAL CRITERIA/EFFORT

Work involves sitting for prolonged periods of time. Repeated bending, lifting arms overhead while moving heavy objects. Bending and stooping. May be involved in stressful situations. Exposure to unpleasant odors. Repetitive use of arms. Hearing and vision acuity required. Subject to stress, frustration, and fatigue. Good speech and dictation necessary.

SAFETY

1. Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures.

2. Report and directly address identified environmental hazards when appropriate.

3. Report and directly address violations of patient safety policy and/or protocol when involved or observed.

OCCUPATIONAL RISKS

May be exposed to patient elements. Risk of injury from lifting, bending or repetitive movements.

PROBABILITY AND CONSEQUENCES OF ERRORS

Errors may result if improper procedures are done. Patient delays or rescheduling. Loss of films or patient records. Loss of revenue.

NUMBERS SUPERVISED

This is a non-supervisory position.

MINIMUM REQUIREMENTS FOR THE JOB

Medical Terminology. Typing and filing skills. Good telephone skills. Must be able to deal with the public and give good instructions. Courteous. Ability to maintain good objectivity under stress. Good organizational skills. Computer skills desired.

EDUCATION

High school education or equivalent.

EXPERIENCE

Sufficient previous clerical experience desired, but not mandatory.

SPECIAL KNOWLEDGE REQUIRED

Medical terminology and familiarity with hospital procedures.

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.