[Full-time] Claim Management at BMW

Major Responsibilities
Establish and manage claim cooperation with insurance partners.
Standardize dealer accident repair claim process to retain market share.
Responsible for monitoring key competitors in the market area and making suggestions on initiatives that could improve customer service experience.
Develop Initiatives to improve end customer claim and accident repair service experience.
Responsible for business required reporting activities in regular basis prepare all support documents and precede payment request.
Accident parts turnover.
Data collection, analysis and management to understand market situation and evolution.
Dealer insurance penetration

Education / Degree
University degree

Knowledge / Skills / Competences
Sensibility to deal with other cultures and partners
High level of self motivation, flexibility, excellent communication skills.
Proficiency with computer software, e.g. outlook, excel, work, ppt, etc.
Competency of work independently.
Good team player.
Fluent in Mandarin and English.

Experience
Background in automotive industry.
Background in accident repair.
Experience in car insurance area.

Source / Apply:
http://www.bmw.com.cn/cn/en/insights/careers/details.html?id=QQ5FK026203F3VBQB7V8M7VFI&nPostingID=1847&nPostingTargetID=4936&mask=stdext&lg=EN

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