Customer Service Representative (Chinese Speaking) - Blendtec - Orem, UT
Essential Functions:
Fluent in Chinese Able to work 5:00 PM to 1:00 PM Basic product knowledge and product recognition. Trouble shooting of common blender and jar problems. Experience with sales orders including creation and order changing. Basic Serial number lookup and warranty verification of machines. Basic knowledge of our major commercial accounts and how we handle them. Uses corporate notes to properly direct customers and service their needs. Identifies and resolves problems in a timely manner. Manages difficult or emotional customer situations; speaks clearly and persuasively in positive or negative situations. Responds to requests for service and assistance in a prompt and professional manner. Has in-depth product and trouble-shooting knowledge. Can trouble-shoot customers' problems from a mixology viewpoint. Can develop blend cycles and program the machine from the touchpad. Knowledge of dispensing information, to include understanding common failures. Other duties as assigned by manager.
Knowledge, Skills and Abilities:
Knowledge and practice of proper phone etiquette including soft skills. Experience with sales orders including creation and order changing. Must demonstrate cooperative behavior towards co-workers, supervisor, and customers at all times. Knowledge of Microsoft Suite Basic computer skills 1 year customer service experience High school diploma Blendtec is one of the fastest-growing product brands anywhere – and, to hear it from our hundreds of employees – one of the most desirable places to work. We have expanded our Orem facility and have many current and anticipated job openings. At its core, Blendtec is innovation. With our greatest satisfaction coming from embracing new ideas, improving upon old ones, and, ultimately, making even better blenders. If you want to make a direct impact on company success... If you crave a pace that keeps up with your own personal drive... That's what you'll find when you blend your own skills with the Blendtec ideals of innovation, quality and humanity.
Please read on to learn more about what it means to work at Blendtec. We look forward to getting to know you!
We offer great benefits to our employees: medical and dental insurance; professionally managed 401k; no cost life insurance for employee and dependents; short and long term income replacement disability insurance; incentive pay; employee discounts on company products; available three weeks of paid time off; education reimbursement; free blender; massage therapist; on-site medical clinic; fitness center with personal trainer; employee lunch cafeteria.
Blendtec runs criminal background checks, drug screening and E-verify on each new hire.
***Applicants must include reason for leaving for each previous employer.***
Blendtec - 3 days ago - save job - - block
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