Customer Service Coord. ET - Manheim - Atlanta, GA

Manheim ExportTrader is the industry leader in providing foreign based automotive dealers and buyers’ direct access to the North American used vehicle market. Manheim ExportTrader provides transaction facilitation services to over 200 automotive auctions across North America, and is able to assist buyers with Financing options, well as shipping services to virtually anywhere in the world. Our continuous growth in this market has made the Customer Service Representative position available.

This position is the primary support point-of-contact for Customers and Sales representatives. The CSR will provide active, knowledgeable, results-oriented service that is enabled by a strong knowledge of the organization, processes, and technology.

The Key Responsibilities of this role are to:

• Deliver end to end support including answering phone calls, responding to emails, performing order data entry, troubleshooting, service issue resolution and account information maintenance, while educating Dealers and Sales about the ExportTrader products, processes, and systems.

• A CSC must provide responsive, timely telephone and email support to Customers, Sales and other internal teams.

• He/she needs to keep the Dealer and/or Sales informed of the status of open issues and provide updates as needed.

• He/she needs to facilitate communications, as requested by Sales and work with them to identify, document and follow any exceptions to the standard process.

Qualifications
The qualified candidate will have the above experience and meet the below requirements:

• 2-3 years of customer service experience or the equivalent.

• Strong communication and interaction skills (written and oral).

• Effective and competent office management and organization skills.

• International customer support experience preferred.

• Experience working in a team-oriented, collaborative environment.

• Previous experience with customer-service, account management, or Business to Business focus

• Proven technical and internet skills and especially proficient in Microsoft Office and Outlook

• Proven record of multi-tasking and prioritizing competing demands

• Self-motivated , directed and detail oriented

• A passion for high quality customer service preferred

• Ability to speak a foreign language preferred (e.g. Russian, Arabic, Polish, Chinese, Spanish, etc…)

• College degree preferred

Manheim is an Equal Opportunity Employer.

Organization : Manheim
Primary Location : US-GA-Atlanta-400 Northridge Rd

Employee Status : Regular
Job Level : Entry Level
Shift : Day Job -
Travel : No
Schedule : Full-time

Unposting Date : Ongoing

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