Lead Field Engineer Job (Shanghai, ShangHai, China)
· Serve as the primary GE on-site or mobile representative and Lead Program Manager (LPM) to an assigned customer(s)
· Provide program leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines
· In certain operations within a region, an LPM may have additional team leader administrative responsibilities to coordinate internal field service activities
· Perform duties as the LPM for all assigned GE product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of GE products
· Review effectiveness of maintenance actions to identify training needs
· Apply Six Sigma analytical tools to assist the customer with proactive reliability and management
· Assist customer with improving reliability and reducing cost of ownership
· Provide single point of contact to the customer, customer team, and all other GE stakeholders
· Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
· Assist customer with spare parts ordering, issues resolution, and provisioning
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