[Full-time] Phone interviewer (home-based, Mandarin speaker) at Zoop

We are a Canadian company looking for home-based, full-time and part-time professional phone interviewers to call our client’s customers in China.

· Long term
· Well paid
· Home-based, flexible hours

The job:
We are looking for well-educated professionals to call our client’s customers to inquire about their level of satisfaction in their relationship with our client. As a business researcher, you will be conducting short satisfaction surveys, often with decision makers who make large purchases from our client. This position is not a telemarketing job; you are not selling anything. However, you do represent the client and us; therefore our professional standards of conduct are high.

With each respondent, you will strive to establish a short, but trusting and meaningful phone dialogue in order to obtain his/her feedback and specific suggestions for service improvements. You will record the conversation using software we provide and transcribe all meaningful comments. You will need to be productive, of course, but quality is the essential consideration.

Hours:
Flexible, but between 9 am and 5 pm, Monday to Friday. We would require you to commit to at least 15 hours a week. If you like us and our client likes you, we can discuss your working on other campaigns.

Languages:
We are looking for native Mandarin speakers, and you need to speak and write it perfectly. You would need to have a very good level of English.

QUALIFICATIONS
You like people, have extraordinary listening skills, and can respond empathetically while maintaining interviewer neutrality.
You have a probing mind and are genuinely interested in continuous quality improvement.
You are detail oriented and accurate.
You are reliable. If you say you will work 20 hours this week, you will keep your commitment.
Equipment needed? You need only a reliable high-speed connection with direct (cabled) access to the internet; a recent computer; a medium-quality or better headset with microphone, and a quiet workspace.
NB! If you would like to apply, please send your CV as soon as possible (and latest by December 27) to: kristina.kalvet@zoop.net indicating in the subject “Phone interviewer – China”.

Thank you!

Kristina Kalvet | ZOOP Mobility Networks Inc. | Special Projects Coordinator
Email: kristina.kalvet@zoop.net